The One Guest Experience Habit That Increases Retention by 5X
What’s one mistake restaurant operators are making right now? It’s not poor pricing strategy. It’s not outdated decor. It’s ...
Restaurant Competition Strategy: How to Win With Competitive Pulse & Guest Insights
In the restaurant industry, it’s easy to get caught up in what your competitors are doing. You check their ...
Ovation’s Summer 2025 Release
Here's a quick run through of all our new and enhanced features, developed with multi-unit operators in mind. ...
How Drew Kimball of SpotOn Builds Loyalty Through Service and Tech
Drew Kimball is a Relationship Manager at SpotOn with 15+ years in B2B sales and a ...
Live from the National Restaurant Association Show
This special episode of the Ovation podcast was recorded live at the National Restaurant Association Show ...
From Gas Stations to 3,400 Units: Alice Crowder at Krispy Krunchy Chicken
Alice Crowder is the Chief Marketing Officer at Krispy Krunchy Chicken, one of the fastest-growing quick-service ...
Michael Lukianoff of SignalFlare on Using AI to Drive Smarter Restaurant Strategy
Michael Lukianoff is the CEO of SignalFlare, a decision intelligence company that helps restaurants make smarter ...
Russ Hawkins of Agilence on Using Data to Improve Guest Experience
Russ Hawkins is the CEO of Agilence, a data analytics company serving over 20 restaurant chains ...
Serving Hospitality for 75 Years: Ralph Lewis of Okeechobee Steakhouse
Ralph Lewis is the CEO and third-generation owner of Okeechobee Steakhouse, the oldest steakhouse in Florida. ...
From 16 to 75 Locations: Eric Robison’s Growth Journey at Rock N’ Roll Sushi
Eric Robison is a multi-unit franchisee and regional developer for Rock N' Roll Sushi, overseeing seven ...
