REPUTATION MANAGEMENT

Manage reviews, listings, and social — all in one place.

Keep your restaurant’s online presence accurate, engaging, and on-brand. Reply to reviews, update listings, and schedule social posts—all in the same platform you collect feedback and connect with guests.

Schedule Demo
A dashboard displays business review data for restaurant reputation management, including average ratings, review counts, source breakdowns, date filters, and a bar chart of reviews by platform with a line and bar graph showing trends over time.

REPUTATION MANAGEMENT

Manage reviews, listings, and social — all in one place.

Keep your restaurant’s online presence accurate, engaging, and on-brand.

A dashboard displays business review data for restaurant reputation management, including average ratings, review counts, source breakdowns, date filters, and a bar chart of reviews by platform with a line and bar graph showing trends over time.
Scheudule Demo

Take control of your online reputation.

Managing your restaurant’s reputation across multiple sites can be a full-time job. Ovation centralizes it all, giving you a single, streamlined dashboard to handle reviews, listings, and social content—without juggling a dozen logins.

Understand how guests perceive your brand, respond in real time, and use AI-powered recommendations to make every interaction count.

REPUTATION MANAGEMENT

Respond to every review, faster.

See all your reviews in one place. Sort by platform, rating, or location—and reply directly from Ovation.

Use AI-suggested responses or your own custom templates to reply quickly and consistently, without losing your brand voice.

A bar chart compares reviews for Google, Yelp, TripAdvisor, and Facebook, showing various star ratings. The image highlights restaurant reputation management with a 5-star customer review and a business response thanking the customer.

Respond to every review, faster.

See all your reviews in one place. Sort by platform, rating, or location—and reply directly from Ovation.

Use AI-suggested responses or your own custom templates to reply quickly and consistently, without losing your brand voice.

A bar graph compares star ratings from Google, Yelp, TripAdvisor, and Facebook as part of restaurant reputation management. A customer review praises food and service, with an automated AI reply thanking them. Logos for each platform are displayed.
A grid of logos from various companies and platforms, with a pop-up message stating, You could reach 40.5k more searches by adding the Family Restaurant tag! Enhance your restaurant reputation management with an Accept button below.
LISTINGS MANAGEMENT

Keep your information accurate everywhere.

With Ovation’s centralized listings tool, update your restaurant’s details once—and automatically sync across 50+ directories.

Easily manage hours and other info, while AI recommendations help you improve local SEO and boost discoverability.

Keep your information accurate everywhere.

With Ovation’s centralized listings tool, update your restaurant’s details once—and automatically sync across 50+ directories.

Easily manage hours and other info, while AI recommendations help you improve local SEO and boost discoverability.

A grid of logos from various companies and platforms, with a pop-up message stating, You could reach 40.5k more searches by adding the Family Restaurant tag! Enhance your restaurant reputation management with an Accept button below.

Plan and post content — without leaving Ovation.

Connect your social accounts and manage your posting schedule right inside Ovation. Create, preview, and schedule posts for all your restaurant’s platforms in one place.

A Facebook post displays Pumpkin spice is back! with autumn leaves and a pumpkin, highlighting a calendar event on October 9 at 10:00 a.m.—a great example of restaurant reputation management through festive, timely updates.

Plan and post content — without leaving Ovation.

Connect your social accounts and manage your posting schedule right inside Ovation. Create, preview, and schedule posts for all your restaurant’s platforms in one place.

A Facebook post displays Pumpkin spice is back! with autumn leaves and a pumpkin, highlighting a calendar event on October 9 at 10:00 a.m.—a great example of restaurant reputation management through festive, timely updates.

Close the loop on guest experience.

Reputation Management builds on Ovation’s foundation of guest feedback, recovery, and insights—helping restaurants finally manage the entire guest journey from start to finish.

Ovation makes it easy to listen, respond, and act—all in one place.

A circular infographic highlights three segments: Frictionless Feedback, 1:1 Guest Engagement, and Operational Excellence, featuring tools for restaurant reputation management such as surveys, chat, AI response, offers, and social media management.
A smiling man with short light brown hair, a trimmed mustache and goatee, wearing a black shirt, posing in front of a dark background—perfect for a restaurant reputation management profile photo.
“With Ovation, we’re able to collect more feedback than ever before — and, more importantly, respond in real-time to turn potential issues into opportunities. It’s helped us improve operations across locations and strengthen our reputation both in-store and online.”
Zane Donahoo, P. Terry's Burger Stand
A circular infographic highlights three segments: Frictionless Feedback, 1:1 Guest Engagement, and Operational Excellence, featuring tools for restaurant reputation management such as surveys, chat, AI response, offers, and social media management.

Close the loop on guest experience.

Reputation Management builds on Ovation’s foundation of guest feedback, recovery, and insights—helping restaurants finally manage the entire guest journey from start to finish.

Ovation makes it easy to listen, respond, and act—all in one place.

“With Ovation, we’re able to collect more feedback than ever before — and, more importantly, respond in real-time to turn potential issues into opportunities. It’s helped us improve operations across locations and strengthen our reputation both in-store and online.”

A smiling man with short light brown hair, a trimmed mustache and goatee, wearing a black shirt, posing in front of a dark background—perfect for a restaurant reputation management profile photo.

Zane Donahoo

P. Terry’s Burger Stand

Schedule Demo

Explore Other Ways To Improve The Guest Experience

A woman smiles while texting Restaurant Feedback on her phone. Next to her, a man in an apron types on a tablet. Their conversation shows an apology for slow service and an offer for a free appetizer.

Resolve guest issues instantly through direct communication

A laptop screen displays a Restaurant Feedback heatmap table labeled “Incidents,” with highlighted percentages for taste, temperature, packaging, and freshness. A large blue cursor points to the “Freshness” value of 43%.

Get all the answers, without all the questions

Close-up of a smartphone displaying a $5 burrito offer for one day, with a link to redeem and give restaurant feedback. Chat icons and a blue paper airplane graphic around the phone illustrate messaging.

Drive revenue through SMS-based campaigns

A woman in business attire talks on the phone. A flowchart shows phone menu options for ordering, asking about an order, leaving restaurant feedback, or being transferred, alongside automated text responses with helpful links.

Save time with our phone tree that texts callers