REAL-TIME GUEST RECOVERY
Resolve guest issues instantly
Turn unhappy customers into loyal advocates through direct communication.
The easiest way to bring guests back.
Want to boost your retention rate and keep more revenue from repeat visits? When a guest leaves feedback, you can respond instantly from your phone or desktop, kicking off an SMS conversation. With tools like AI responses in your brand’s voice, templates, and special offers, you’ll be able to quickly resolve their concerns and turn unhappy guests into loyal, life-long customers.
Get feedback in real time
Get notified immediately after feedback is given. Push alerts ensure you never miss an opportunity to engage and resolve guest issues promptly.
Get feedback in real time
Get notified immediately after feedback is given. Push alerts ensure you never miss an opportunity to engage and resolve guest issues promptly.
Respond easily with AI
Use pre-built templates and AI-suggested responses trained to match your brand’s unique voice to connect in just 2 clicks, or simply let our AI handle it for you with completely automated responses. Reply faster, stay consistent across every location, and never lose the human touch.
Respond easily with AI
Use pre-built templates and AI-suggested responses trained to match your brand’s unique voice to connect in just 2 clicks, or simply let our AI handle it for you with completely automated responses. Reply faster, stay consistent across every location, and never lose the human touch.
Make things right with offers
Most guests will be blown away by simply hearing back from you. But if they’re still not satisfied, you can send discounts or other offers with 1 click.
Make things right with offers
Most guests will be blown away by simply hearing back from you. But if they’re still not satisfied, you can send discounts or other offers with 1 click.
Collaborate effectively with internal notes
Don’t have time to handle a conversation, or you want a specific team member to work it? Simply tag them using an Internal Note to send them a private alert.
Track recovery efforts
Use our reports to keep a close eye on response times, recovery efficiency, guests retained, and the dollar value behind every recovery — all available on-the-go with the Mobile Dashboard.
“We’re finding that guests are more comfortable using the texting feature, and that it’s really quick and easy for our operators to get back to them. 90% of the time, guests are blown away.
…We’ve saved 1400 guests who otherwise wouldn’t have comeback in 3 months.”
Collaborate effectively with internal notes
Don’t have time to handle a conversation, or you want a specific team member to work it? Simply tag them using an Internal Note to send them a private alert.
Track recovery efforts
Use our reports to keep a close eye on how quickly you respond to feedback, the efficiency of your responses, and the number of guests retained through your recovery efforts through our reporting.
“We’re finding that guests are more comfortable using the texting feature, and that it’s really quick and easy for our operators to get back to them. 90% of the time, guests are blown away.
…We’ve saved 1400 guests who otherwise wouldn’t have comeback in 3 months.”
Eric Knott
PDQ Chicken
