Restaurant Guest Experience Blog & News

Blog & News

Restaurant reputation management is the practice of monitoring, responding to, and acting on guest feedback across every review platform ...

There's a moment every restaurateur knows. A regular walks in and the server calls them by name, remembers their ...

Here's a quick run through of all our new features for Spring 2026 — built around one idea: personalization ...

Announcing the Ovation ✕ RightWork Partnership We have some exciting news. Ovation has officially partnered with RightWork, the ...

Quick answer: Online reviews follow a J-curve — disproportionately weighted toward 1-star and 5-star ratings — because guests are ...

Not all guest experience platforms are built the same. For independent restaurant owners, choosing the wrong one means paying ...

There's a conversation that happens in almost every multi-unit restaurant brand, usually triggered by a bad month. Sales are ...

Running a great restaurant has always been about the guest experience. But in 2026, "guest experience" doesn't end when ...

If you've ever watched a guest leave your restaurant and wondered what they actually thought — you already understand ...

Restaurant operators back the guest experience platform they rely on and believe their peers will too Salt Lake ...

Here's a quick run through of all our new and features, developed with multi-unit operators in mind. Reputation ...

Salt Lake City, UT - Sep 23, 2025 - Swig, The Home of the Original Dirty Soda™, with over ...