POWERING SOME OF THE FASTEST-GROWING RESTAURANTS

“Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need. Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions.”

Amy L, DOM, Basecamp Franchise (200 locations)

ACTIONABLE GUEST FEEDBACK PLATFORM

ACTIONABLE GUEST FEEDBACK PLATFORM

We bridge the gap between restaurant and guest

We bridge the gap between restaurant and guest

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REAL-TIME FEEDBACK

Guest Feedback and Reviews All in One Place

Gather customer data for all locations regardless of how customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current methods.

“Ovation allows us to talk directly, nimbly and cost effectively to our customers on a platform they prefer to engage and more importantly transact on.”

Paul Cryer – Sweeto Burrito

WINBACK GUESTS

Easily and Instantly Resolve Concerns

Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.

“Because of Ovation’s seamlessly integrated process, we have tens of thousands of people in our database. People that we are now able to talk to, gain insights from, and market to.”

Scott Porter – Owner, San Diablo Churros

DISCOVERING TRENDS WITH SENTIMENT

Discovering Trends to Improve and Drive Retention

Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.

“Holy ****, it worked! In just one location we got 16 new 5-star Google reviews TODAY, all from Ovation. Plus 14 pieces of thoughtful feedback that we wouldn’t have gotten otherwise.”

Andrew L. – Biddy O’Malleys

DEEPER INSIGHTS

Improve your follow-up to gain more insight

We take a data-driven approach to asking follow-up questions. Each set of questions that customers see are tailored to them based on their personal experience. Restaurants are able to hyper-target which questions are seen by which guests based on their experience with the restaurant.

“The first time we checked our custom question responses we were surprised to see so many replies from our most satisfied customers. We could clearly see themes from their comments that helped us know which products were missing from our menu and how we need to improve.”

Bill Crawford – Owner, Righteous Slice

Some Of Our Case Studies

Real companies just like yours. Real results just like you want.

Find out how they used Ovation to shock customers with their responsive feedback in only a few months.

Learn more about their switch from long-form surveys to building long-lasting guest relationships with Ovation.

Find out how their switch from long surveys made the lives of employees and guests better.

HEAR FROM RESTAURANT EXPERTS

Give an Ovation

Give An Ovation is the number one resource for ad-free, bite-sized interviews with restaurant experts. For advice on how to build your brand, improve operations and drive more revenue, SUBSCRIBE! Available on all major podcasting sites.