Trusted By Thousands of Restaurants
Trusted By Thousands of Restaurants
Trusted By Thousands of Restaurants
Why Restaurants Love Ovation
“We’ve seen a tremendous uptick in the number of 5-star reviews being published. More than that, our operations people are like, ‘This is the best tool we’ve ever seen!'”
Justin Egan, VP Marketing, Craveworthy Brands“We’re getting 20-30x the feedback that we got by long surveys or secret shoppers. We have learned a lot more about what’s actually happening in our restaurants.”
Fred Glick, Former President, Amergent Hospitality“We’re stoked about Ovation. It gets us right into the conversation with our customer in the most real-time possible. That is something that is phenomenal!”
CJ Ramirez, EVP Marketing, Dog Haus“It’s really cool when you see that you can actually Win back a guest and that they just appreciate that we answered so quickly. Some people are shocked!”
Jamie Greer, VP Operations, Sticky's Finger Joint“There is nothing more valuable in our repertoire than the info we get from Ovation. ‘Insights’ is a game changer that helps you identify issues early.”
Bob Andersen, The Great Greek Mediterranean Grill“The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing…the texting is so much easier than email.”
Akash Kapoor, CEO, Curry Up Now“Ovation is the most innovative guest feedback tool I’ve seen in the hospitality industry. Having a tool that is easy and flexible will drive a better operation and loyalty.”
Kelly MacPherson, Former CIO, Burger King, Popeyes“Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need. Every once in a while you make a single decision that changes everything for the better.”
Amy L, DOM, Basecamp Franchise (200 locations)“Finally a feedback tool that actually works! Ovation has been absolutely critical to our success from day 1. If you can imagine receipt surveys working, that’s Ovation. “
Scott Porter, Owner, San Diablo Artisan Churros“What’s really amazing is the fact that I can deal with all of the little things I would never see if I’m not there. I can directly talk to them. That is huge, because I do care. “
Christine Staley, Owner, Magic City HoagiesWhy Restaurants Love Ovation
“We’re getting 20-30x more feedback than we got through long surveys or secret shoppers! We have learned a lot more about what’s actually happening in our restaurants.”
“We’ve seen a tremendous uptick in the number of 5-star reviews being published. More than that, our operations people are like, ‘This is the best tool we’ve ever seen!'”
“Ovation is the most innovative guest feedback tool I’ve seen in the hospitality industry. Having a tool that is easy and flexible will drive better operations.”
“We’re stoked about Ovation. It gets us right into the conversation with our customer in the most real-time possible. That is something that is phenomenal!”
“It’s really cool when you see that you can actually win back a guest and that they appreciate that we answered so quickly. Some people are shocked!”
“There is nothing more valuable in our repertoire than the info we get from Ovation. ‘Insights’ is a game changer.”
“The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing… the texting is so much easier than email.”
“Finally a feedback tool that actually works! Ovation has been absolutely critical to our success from day one.”
“What’s really amazing is the fact that I can deal with all of the little things I would never see if I’m not there. I can directly talk to them.”
Why Restaurants Love Ovation
“We’re getting 20-30x more feedback than we got through long surveys or secret shoppers! We have learned a lot more about what’s actually happening in our restaurants.”
“We’ve seen a tremendous uptick in the number of 5-star reviews being published. More than that, our operations people are like, ‘This is the best tool we’ve ever seen!'”
“Ovation is the most innovative guest feedback tool I’ve seen in the hospitality industry. Having a tool that is easy and flexible will drive better operations.”
“We’re stoked about Ovation. It gets us right into the conversation with our customer in the most real-time possible. That is something that is phenomenal!”
“It’s really cool when you see that you can actually win back a guest and that they appreciate that we answered so quickly. Some people are shocked!”
“There is nothing more valuable in our repertoire than the info we get from Ovation. ‘Insights’ is a game changer.”
“The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing… the texting is so much easier than email.”
“Finally a feedback tool that actually works! Ovation has been absolutely critical to our success from day one.”
“What’s really amazing is the fact that I can deal with all of the little things I would never see if I’m not there. I can directly talk to them.”
Feedback Was Broken… Until Now
Feedback Was Broken…
Until Now
Feedback Was Broken… Until Now
The problem
With fragmented feedback it’s difficult for restaurants to sort out the signal from the noise, leaving operators in the dark on what to fix and how their guests truly feel.
Online reviews are outliers that don’t reflect the average experience. And as for long surveys – when’s the last time you took one?
Plus, wouldn’t it be easier if guests came to you first with any concerns before they went to the internet?
The problem
With fragmented feedback it’s difficult for restaurants to sort out the signal from the noise, leaving operators in the dark on what to fix and how their guests truly feel.
Online reviews are outliers that don’t reflect the average experience. And as far long surveys – when’s the last time you took one?
Plus, wouldn’t it be easier if guests came to you first with any concerns before they went to the internet?
The problem
With fragmented feedback it’s difficult for restaurants to sort out the signal from the noise, leaving operators in the dark on what to fix and how their guests truly feel.
Online reviews are outliers that don’t reflect the average experience. And as far long surveys – when’s the last time you took one?
Plus, wouldn’t it be easier if guests came to you first with any concerns before they went to the internet?
The solution
Ovation gets you the right feedback and lets you know exactly what to do with it. Since Ovation surveys are two questions and SMS-based, it’s the easiest platform for guests to give you feedback and 5-star reviews.
In two clicks, managers resolve issues privately and directly, recovering guests and converting them into raving fans.
On day one you’ll have your finger on the pulse of your brand, knowing exactly what to fix, who to re-train, and what stores to celebrate.
The solution
Ovation gets you the right feedback and lets you know exactly what to do with it. Since Ovation surveys are two questions and SMS-based, it’s the easiest platform for guests to give you feedback and 5-star reviews.
In two clicks, managers resolve issues privately and directly, recovering guests and converting them into raving fans.
On day one you’ll have your finger on the pulse of your brand, knowing exactly what to fix, who to re-train, and what stores to celebrate.
The solution
Ovation gets you the right feedback and lets you know exactly what to do with it. Since Ovation surveys are two questions and SMS-based, it’s the easiest platform for guests to give you feedback and 5-star reviews.
In two clicks, managers resolve issues privately and directly, recovering guests and converting them into raving fans.
On day one you’ll have your finger on the pulse of your brand, knowing exactly what to fix, who to re-train, and what stores to celebrate.
How It Works
How It Works
STEP 1
Guest is prompted to give feedback
Get the feedback that’s representative of your average guest experience, not just outliers that make the most noise. With our 50+ integrations, QR codes for in-store guests, and other channels like automated phone systems, Ovation consolidates all of your feedback in one place.
“We’re getting 20-30x more feedback than we got from long surveys or secret shoppers! We have learned a lot more about what’s actually happening in our restaurants.”
Fred Glick – President, Amergent Hospitality Group
“We’re getting 20-30x more feedback than we got from long surveys or secret shoppers! We have learned a lot more about what’s actually happening in our restaurants.”
Fred Glick – President, Amergent Hospitality Group
STEP 1
Guest is prompted to give feedback
Get the feedback that’s representative of your average guest experience, not just outliers that make the most noise. With our 50+ integrations, QR codes for in-store guests, and other channels like automated phone systems, Ovation consolidates all of your feedback in one place.
STEP 1
Guest is prompted to give feedback
Get the feedback that’s representative of your average guest experience, not just outliers that make the most noise. With our 50+ integrations, QR codes for in-store guests, and other channels like automated phone systems, Ovation consolidates all of your feedback in one place.
“We’re getting 20-30x more feedback than we got from long surveys or secret shoppers! We have learned a lot more about what’s actually happening in our restaurants.”
Fred Glick – Former President, Amergent Hospitality
STEP 2
Guest takes 2-question survey
The first question is always the same: “How was your experience?”
Short. Simple. To the point. We don’t lead the witness with 40 questions hoping we asked the right one.
If they give 5 stars, they’ll be asked to drive revenue for your locations by doing things like buy a gift card, schedule a catering order, etc.
If they give 1-4 stars, they’ll be asked for more details and entered into a private conversation with management.
All guests are encouraged to leave an online review, regardless of how they felt.
“You don’t need that long survey. With Ovation it can be very casual – ‘How was your food? What were we missing?’ We used to ask like 10 questions before…what are you, taking a test?”
Euripides Pelekanos – CEO, Bareburger
STEP 2
Guest takes 2-question survey
The first question is always the same: “How was your experience?” Short. Simple. To the point. We don’t lead the witness with 40 questions hoping we asked the right one.
If they give 5 stars, they’ll be asked to drive revenue for your locations by doing things like buy a gift card, leave a review, schedule a catering order, etc.
If they give 1-4 stars, they’ll be asked for more details and entered into a private conversation with management.
All guests are encouraged to leave an online review, regardless of how they felt.
“You don’t need that long survey. With Ovation it can be very casual – ‘How was your food? What were we missing?’ We used to ask like 10 questions before…what are you, taking a test?”
Euripides Pelekanos – CEO, Bareburger
STEP 2
Guest takes 2-question survey
The first question is always the same: “How was your experience?”
If they give 5 stars, they’ll be asked to drive revenue for your locations by doing things like buy a gift card, schedule a catering order, etc. If they give 1-4 stars, they’ll be asked for more details and entered into a private conversation with management. All guests are encouraged to leave an online review, regardless of how they felt.
“You don’t need that long survey. With Ovation it can be very casual – ‘How was your food? What were we missing?’ We used to ask like 10 questions before…what are you, taking a test?”
Euripides Pelekanos – CEO, Bareburger
STEP 3
Guests and managers connect in real-time
With the Ovation app, accessible on both mobile and desktop, managers promptly receive feedback from dissatisfied guests or those with inquiries. Thanks to AI and templates rooted in industry best practices, your team can effortlessly respond with just two clicks.
“People are shocked when then realize they’re actually speaking to a real person 30 minutes after eating.”
Jamie Greer – VP Operations, Sticky’s Finger Joint
“People are shocked when they realize they’re actually speaking to a real person.”
Jamie Greer – VP Operations, Sticky’s Finger Joint
STEP 3
Guests and managers connect in real-time
With the Ovation app, accessible on both mobile and desktop, managers promptly receive feedback from dissatisfied guests or those with inquiries. Thanks to AI and templates rooted in industry best practices, your team can effortlessly respond with just two clicks.
“People are shocked when then realize they’re actually speaking to a real person 30 minutes after eating.”
Jamie Greer – VP Operations, Sticky’s Finger Joint
Then the Magic Happens
Then The Magic Happens
Monitor your brand
Ovation’s reporting empowers you to gain insights at both macro and micro levels. Analyze your performance by location, time of day, or ordering method. Receive daily and weekly updates and customize your reports to find exactly what you’re looking for.
“It’s all right there in this easily digestible dashboard, succinctly put with actionable insights that operators are craving. I’m blown away.”
Justin Egan – VP Marketing, Craveworthy Brands
Monitor your brand
Ovation’s reporting empowers you to gain insights at both macro and micro levels. Analyze your performance by location, time of day, or ordering method. Receive daily and weekly updates and customize your reports to find exactly what you’re looking for.
“It’s all right there in this easily digestible dashboard, succinctly put with actionable insights that operators are craving. I’m blown away.”
Justin Egan – VP Marketing, Craveworthy Brands
Monitor your brand
Ovation’s reporting empowers you to gain insights at both macro and micro levels. Analyze your performance by location, time of day, or ordering method. Receive daily and weekly updates and customize your reports to find exactly what you’re looking for.
“It’s all right there in this easily digestible dashboard, succinctly put with actionable insights that operators are craving. I’m blown away.”
Justin Egan – VP Marketing, Craveworthy Brands
Know what to fix where
Ovation synthesizes all of your private feedback and public online reviews. In a single view, open-ended feedback is bucketed into restaurant-specific categories.
With Ovation, there’s no guessing about what’s going well and what needs improvement, so you can deliver a consistent guest experience.
“There is nothing more valuable in our repertoire than the information we get through Ovation. Insights is a game changer that helps you identify issues early.”
Bob Andersen – President, The Great Greek Mediterranean Grill
Know what to fix where
Ovation synthesizes all of your private feedback and public online reviews. In a single view, open-ended feedback is bucketed into restaurant-specific categories. There’s no guessing about what’s going well and what isn’t, so you can deliver a consistent guest experience.
“There is nothing more valuable in our repertoire than the information we get through Ovation. Insights is a game changer that helps you identify issues early.”
Bob Andersen – President, The Great Greek Mediterranean Grill
Know what to fix where
Ovation synthesizes all of your private feedback and public online reviews. In one single view, open-ended feedback is bucketed into restaurant-specific categories.
With Ovation, there’s no guessing about what’s going well and what isn’t, so you can deliver a consistent guest experience.
“There is nothing more valuable in our repertoire than the information we get through Ovation. Insights is a game changer that helps you identify issues early.”
Bob Andersen – President, The Great Greek Mediterranean Grill
Some of Our Case Studies
Find out how they used Ovation to shock customers with their responsive feedback in only a few months.
Learn more about their switch from long-form surveys to building long-lasting guest relationships with Ovation.
Collect feedback with tools you’re already using
Integrate with the 50+ most common POS, online ordering, loyalty, and other systems to reach a whole new audience and skyrocket your feedback volume.
Collect feedback with tools you’re already using
Integrate with the 50+ most common POS, online ordering, loyalty, and other systems to reach a whole new audience and skyrocket feedback volume.
Collect feedback with tools you’re already using
Integrate with the 50+ most common POS, online ordering, loyalty, and other systems to reach a whole new audience and skyrocket feedback volume.
Schedule Your Demo
Schedule Your Demo
HEAR FROM RESTAURANT EXPERTS
Give an Ovation: The Restaurant Guest Experience Podcast
Give An Ovation is our long-running show where we talk to multi-unit brands and industry experts to get their strategies and tactics you can use to create a 5-star guest experience. Available on all major podcasting sites.
HEAR FROM RESTAURANT EXPERTS
Give an Ovation: The Restaurant Guest Experience Podcast
HEAR FROM RESTAURANT EXPERTS
Give an Ovation: The Restaurant Guest Experience Podcast
Give An Ovation is our long-running show where we talk to multi-unit brands and industry experts to get their strategies and tactics you can use to create a 5-star guest experience. Subscribe! Available on all major podcasting sites.