Automated Guest Follow-up for on and off premise

Find out how your drive thru, third-party delivery, pickups, and in-store customers are feeling, fix anything in seconds, and get instant insights to improve. Ovation is Actionable Guest Feedback for the new normal.

"Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions. Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need."

Amy L.

Dir of Marketing, Basecamp Franchise (200 location chain)

FREE eBook: The Off-Premise Restaurant

6 Tips from experts to find the "new normal" and own your customers.

Brands that love us

Centralize Customer Experience

Gather customer data in one location regardless of how they interact with your brand, i.e. 3rd party delivery, online ordering, loyalty, on-premise, and off-premise. Effortlessly measure satisfaction 18x more effectively than current methods.

“I don’t know what the ‘new normal’ will be, but customer service is always king. Ovation is key in enabling us to improve and understand our customers.”

Paul Cryer – COO, Sweeto Burrito 

Gather Feedback, Engage, & Resolve

Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.

“Holy ****, it worked! In just one location we got 16 new 5-star Google reviews TODAY, all from Ovation. Plus 14 pieces of thoughtful feedback that we wouldn’t have gotten otherwise.”

Andrew L. – Biddy O’Malleys 

Improve operations & marketing with a segmented customer database 

Leverage our machine learning algorithms to understand what improvement can be made on- and off-premise. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.

“Because of Ovation’s seamlessly integrated process, we have tens of thousands of people in our database. People that we are now able to talk to, gain insights from, and market to.”

Scott Porter – Owner, San Diablo Churros

Latest Blog Posts

Table for 10; a Kelly MacPhearson eBook

Table for 10; a Kelly MacPhearson eBook

Kelly MacPherson and Ovation have been working to create an eBook on how to best transform your business with technology. Working together to help restaurant owners and operators think through the technology that will help bridge the gap between the “new normal”...

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50th Podcast!!

50th Podcast!!

Give an Ovation is celebrating the 50th podcast by compiling the knowledge bombs from the first 50 restaurant experts. Check it out!

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