Automated Guest Follow-up for on and off premises
Find out how your drive thru, third-party delivery, pickups, and in-store customers are feeling, fix anything in seconds, get more 5-star reviews, and have an easy-button for insight and retention. Ovation is Actionable Guest Feedback that ACTUALLY drives revenue.
"Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions. Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need."
FREE eBook: The Off-Premise Restaurant
6 Tips from experts to find the "new normal" and own your customers.
Brands that love us
All Guest Feedback and Reviews in 1 Place
Gather customer data in one location regardless of how they interact with your brand, i.e. 3rd party delivery, online ordering, loyalty, on-premise, and off-premise. Effortlessly measure satisfaction 18x more effectively than current methods.
Easily and Instantly Resolve any Guest Concerns
Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.
Find Trends to Improve and Drive Retention with SMS
Leverage our machine learning algorithms to understand what improvement can be made on- and off-premise. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.
Ok…really though, Ovation is so good it is like my secret weapon–a real competitive advantage. I don’t really even want other restaurants to know about you!
Latest Blog Posts
We interviewed 21 restaurant executives to find out their best advice for growing your business in...
Give an Ovation (go.ovationup.com) has reached episode 75! Give an Ovation was started to help...
“Hospitality is a dialogue,” Danny Meyer, Setting the Table. The traditional hospitality exchange...