Ovation Raises $3 Million in 100% Customer-Funded Round

AI-FIRST GUEST EXPERIENCE PLATFORM

Turn guest experience into restaurant performance

Serve exceptional guest experiences. Fuel real restaurant growth. All in one AI-powered platform.

SCHEDULE DEMO
The Ovation platform dashboard showing survey analytics including 7,862 surveys taken, a 99% response rate, 1,029 customers saved, and an average online rating of 4.6 — up 0.5 stars with Ovation — alongside a mobile view of the guest feedback survey interface.

AI-FIRST GUEST EXPERIENCE PLATFORM

Turn guest experience into restaurant performance

Serve exceptional guest experiences. Fuel real restaurant growth. All in one AI-powered platform.

SCHEDULE DEMO
The Ovation platform dashboard showing survey analytics including 7,862 surveys taken, a 99% response rate, 1,029 customers saved, and an average online rating of 4.6 — up 0.5 stars with Ovation — alongside a mobile view of the guest feedback survey interface.
Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • A group of logos representing restaurants who use Ovation.
  • Six restaurant logos shown in a row—Salad House, Via313 Pizzeria, Dog Haus, Newks Eatery, Deweys Pizza, and Browns Socialhouse—each featuring unique typography and design worthy of ovation.

AI-FIRST GUEST EXPERIENCE PLATFORM

Turn guest experience into restaurant performance

Serve exceptional guest experiences. Fuel real restaurant growth. All in one AI-powered platform.

SCHEDULE DEMO
The Ovation platform dashboard showing survey analytics including 7,862 surveys taken, a 99% response rate, 1,029 customers saved, and an average online rating of 4.6 — up 0.5 stars with Ovation — alongside a mobile view of the guest feedback survey interface.
Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • Logos of six restaurant brands—Bareburger, Dog Haus, Browns Socialhouse, Boloco Modern Mexican, Newk’s Eatery, and The Great Greek Mediterranean Grill—are arranged in two rows on a white background with an Ovation partnership spotlight.
  • Six restaurant logos—Groucho’s Deli, Big Bad Breakfast, VIA 313 Pizzeria, Mo’ Bettahs Hawaiian Style Food, Andolini’s Pizzeria, and Gregorys Coffee—receive an ovation as they’re displayed in two rows on a white background.
Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • A group of logos representing restaurants who use Ovation.
  • Six restaurant logos shown in a row—Salad House, Via313 Pizzeria, Dog Haus, Newks Eatery, Deweys Pizza, and Browns Socialhouse—each featuring unique typography and design worthy of ovation.

COLLECT AND ANALYZE

Guest Feedback

Learn More
A dashboard showcasing Zack’s Shack’s Restaurant Feedback: review chart, average online rating of 4.6, 506 reviews per month (up 83%), satisfaction emojis, and top strengths—taste, friendliness, and speed.

RESOLVE ISSUES

Guest Recovery

Learn More
A woman smiles while texting Restaurant Feedback on her phone. Next to her, a man in an apron types on a tablet. Their conversation shows an apology for slow service and an offer for a free appetizer.

TURN DATA INTO ACTION

Operational Insights

Learn More
A laptop displays a heatmap table labeled Incidents, color-coded in pink and red. Overlayed are metric bars for food quality from Restaurant Feedback, highlighting “Freshness” at 15% in red and a large blue cursor icon.

DRIVE REVENUE

Text Marketing

Learn More
Close-up of a smartphone displaying a $5 burrito offer for one day, with a link to redeem and give restaurant feedback. Chat icons and a blue paper airplane graphic around the phone illustrate messaging.

CONNECT EVERYWHERE

Reputation Management

Learn more
A dashboard displays business review data for restaurant reputation management, including average ratings, review counts, source breakdowns, date filters, and a bar chart of reviews by platform with a line and bar graph showing trends over time.

COLLECT AND ANALYZE

Guest Feedback

Learn More
A dashboard showcasing Zack’s Shack’s Restaurant Feedback: review chart, average online rating of 4.6, 506 reviews per month (up 83%), satisfaction emojis, and top strengths—taste, friendliness, and speed.

RESOLVE ISSUES

Guest Recovery

Learn More
A woman smiles while texting Restaurant Feedback on her phone. Next to her, a man in an apron types on a tablet. Their conversation shows an apology for slow service and an offer for a free appetizer.

TURN DATA INTO ACTION

Operational Improvement

Learn More
A laptop displays a heatmap table labeled Incidents, color-coded in pink and red. Overlayed are metric bars for food quality from Restaurant Feedback, highlighting “Freshness” at 15% in red and a large blue cursor icon.

DRIVE REVENUE

Text Marketing

Learn More
Close-up of a smartphone displaying a $5 burrito offer for one day, with a link to redeem and give restaurant feedback. Chat icons and a blue paper airplane graphic around the phone illustrate messaging.

CONNECT EVERYWHERE

Reputation Management

Learn more
A dashboard displays business review data for restaurant reputation management, including average ratings, review counts, source breakdowns, date filters, and a bar chart of reviews by platform with a line and bar graph showing trends over time.
A dashboard showcasing Zack’s Shack’s Restaurant Feedback: review chart, average online rating of 4.6, 506 reviews per month (up 83%), satisfaction emojis, and top strengths—taste, friendliness, and speed.

Gather more feedback with surveys your guests will actually take

Reach more guests through QR codes and texts from integrations. Watch the feedback roll in through 2-question, SMS-based surveys and Long-form surveys. We call it a Digital Table Touch™.

Learn more
A dashboard showcasing Zack’s Shack’s Restaurant Feedback: review chart, average online rating of 4.6, 506 reviews per month (up 83%), satisfaction emojis, and top strengths—taste, friendliness, and speed.

Gather more feedback with surveys your guests will actually take

Reach more guests through QR codes and texts from integrations. Through 2-question, SMS-based surveys and longer follow-up surveys, watch the feedback roll in. We call it a Digital Table Touch™.

Learn more

Know what to fix where with reporting built for multi-unit restaurants

At a glance see which areas in each of your locations need improvement. More detailed info on the problem is only one click further with menu-level analytics, custom dashboards, comprehensive guest profiles, and more.

Learn more
A laptop screen displays a Restaurant Feedback heatmap table labeled “Incidents,” with highlighted percentages for taste, temperature, packaging, and freshness. A large blue cursor points to the “Freshness” value of 43%.

Know what to fix where with reporting built for multi-unit restaurants

At a glance see which areas in each of your locations need improvement. More detailed info on the problem is only 1 click further.

Learn more
A laptop screen displays a Restaurant Feedback heatmap table labeled “Incidents,” with highlighted percentages for taste, temperature, packaging, and freshness. A large blue cursor points to the “Freshness” value of 43%.
A MacBook Pro displays a dashboard with goal tracking data. An arrow points to a pop-up highlighting the goal: Improve Order Accuracy by 3% using Restaurant Feedback, marked as Medium priority and due Aug 14.

Transform data into action with AI-suggested goals

Anyone can get you data – we help you automate change by focusing each location on the most important issues and automatically recommending specific goals.

Learn more
A MacBook Pro displays a dashboard with goal tracking data. An arrow points to a pop-up highlighting the goal: Improve Order Accuracy by 3% using Restaurant Feedback, marked as Medium priority and due Aug 14.

Transform data into action with AI-suggested goals

Anyone can get you data – we help you turn that into action by helping each location focus on the most important issues.

Learn more

Easily bring guests back with streamlined recovery channels

With tools like AI responses, templates, and special offers, you’ll be able to quickly resolve customer concerns and turn unhappy guests into loyal brand advocates.

Learn more
A woman smiles while texting Restaurant Feedback on her phone. Next to her, a man in an apron types on a tablet. Their conversation shows an apology for slow service and an offer for a free appetizer.

Easily bring guests back with streamlined recovery channels

With tools like AI responses, templates, and special offers, you’ll be able to quickly resolve customer concerns and turn unhappy guests into loyal brand advocates.

Learn more
A woman smiles while texting Restaurant Feedback on her phone. Next to her, a man in an apron types on a tablet. Their conversation shows an apology for slow service and an offer for a free appetizer.
Close-up of a smartphone displaying a $5 burrito offer for one day, with a link to redeem and give restaurant feedback. Chat icons and a blue paper airplane graphic around the phone illustrate messaging.

Drive revenue with acquisition and retention tools

Improve your online reputation through surveys, turn unhappy guests into repeat visitors with Winback, and boost traffic with SMS campaigns.

schedule demo
Close-up of a smartphone displaying a $5 burrito offer for one day, with a link to redeem and give restaurant feedback. Chat icons and a blue paper airplane graphic around the phone illustrate messaging.

Drive revenue with acquisition and retention tools

Improve your online reputation, turn unhappy guests into repeat visitors, and boost traffic with text marketing campaigns.

schedule demo

Why restaurants love Ovation

Our team and franchisees have quickly dubbed Ovation as the single greatest tool we’ve introduced to the MOOYAH family.

A man with short brown hair wearing a white shirt and black blazer smiles at the camera against a plain beige background, capturing an ovation-worthy moment of confidence and charm.

Doug Willmarth, President, MOOYAH Burgers, Fries & Shakes

We’re getting 24x more feedback than we were with our old survey system, but we’re spending less time handling that feedback.

A woman with light skin and brown hair, wearing a red blouse and a blue pendant necklace, smiles at the camera in front of a wooden background, capturing an ovation-worthy moment.

Carissa De Santis, Former CTO, Friendly’s

There is nothing more valuable in our repertoire than the info we get from Ovation. It’s a game changer that helps you identify issues early.

A man with short gray hair wearing a dark suit jacket and light blue dress shirt is smiling and posing in front of a plain, light-colored wall, capturing an Ovation-worthy moment.

Bob Andersen, President, The Great Greek Mediterranean Grill

We’ve seen a tremendous uptick in the number of 5-star reviews. Our ops people think it’s the best tool they’ve ever seen!

A smiling, bald man with light skin and a trimmed beard wearing a blue checked shirt and blue blazer, standing indoors with a blurred background, as if receiving an ovation.

Justin Egan, VP Marketing, Craveworthy Brands

If I was going to take over a new restaurant brand that had zero technology, Ovation would be the first call. If you don’t have it, you’re missing out.

A man in a blue suit and purple tie smiles confidently with arms crossed, ready to enjoy some PDQ Chicken, against a plain gray background.

Eric Knott, Former Chief Operations Officer, PDQ Chicken

Ovation is our daily indicator — if you want to call it that — of the pulse. You know how you have a heart monitor in the hospital? Ovation tells us every single day how well a restaurant is doing or not doing.

A man with short dark hair, glasses, and a trimmed beard is smiling slightly. He is wearing a dark blue shirt and stands in front of a wooden background with horizontal light lines, as if ready for an ovation.

Jim Bitticks, President, Dave’s Hot Chicken

The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing…the texting is so much easier than email.

A smiling man with a goatee wears a black hat and sunglasses, standing in front of a wooden and brick wall, as if ready to receive an ovation.

Akash Kapoor, CEO, Curry Up Now

We’re stoked about Ovation…it gets us right into the conversation with our customer in the most real-time possible. It’s a phenomenal thing.

CJ Ramirez, a man with short dark hair and a light blue collared shirt, smiles warmly at the camera. The softly blurred background adds to the image’s bright and friendly atmosphere.

CJ Ramirez, EVP Marketing, Dog Haus/The Absolute Brands

There is literally only ONE company that had not a single hiccup related to onboarding, getting value out of the product, and feeling it was a critical part of our business nearly immediately. That is Ovation.

A man wearing a black boloco cap and dark jacket smiles outdoors in front of a red and beige cafe storefront with large windows, capturing an ovation-worthy moment.

John Pepper, Co-Founder & CWO, Boloco

View Case Studies

Why restaurants love Ovation

Our team and franchisees has quickly dubbed Ovation as the single greatest tool we’ve introduced to the MOOYAH family.

A man with short brown hair wearing a white shirt and black blazer smiles at the camera against a plain beige background, capturing an ovation-worthy moment of confidence and charm.

Doug Willmarth, President, MOOYAH Burgers, Fries & Shakes

We’re getting 24x more feedback than we were with our old survey system, but we’re spending less time handling that feedback.

A woman with light skin and brown hair, wearing a red blouse and a blue pendant necklace, smiles at the camera in front of a wooden background, capturing an ovation-worthy moment.

Carissa De Santis, Former CTO, Friendly’s

There is nothing more valuable in our repertoire than the info we get from Ovation. It’s a game changer that helps you identify issues early.

A man with short gray hair wearing a dark suit jacket and light blue dress shirt is smiling and posing in front of a plain, light-colored wall, capturing an Ovation-worthy moment.

Bob Andersen, President, The Great Greek Mediterranean Grill

We’ve seen a tremendous uptick in the number of 5-star reviews. Our ops people think it’s the best tool they’ve ever seen!

A smiling, bald man with light skin and a trimmed beard wearing a blue checked shirt and blue blazer, standing indoors with a blurred background, as if receiving an ovation.

Justin Egan, VP Marketing, Craveworthy Brands

If I was going to take over a new restaurant brand that had zero technology, Ovation would be the first call. If you don’t have it, you’re missing out.

A man in a blue suit and purple tie smiles confidently with arms crossed, ready to enjoy some PDQ Chicken, against a plain gray background.

Eric Knott, Former Chief Operations Officer, PDQ Chicken

The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing…the texting is so much easier than email.

A smiling man with a goatee wears a black hat and sunglasses, standing in front of a wooden and brick wall, as if ready to receive an ovation.

Akash Kapoor, CEO, Curry Up Now

View Case Studies

Watch how it works

Watch how it works

We ask questions, but we answer them too

We ask questions, but we answer them too

Ovation integrates with over 50 of the most popular POS, online ordering, and loyalty systems. Click here to see more.

Do you like taking long surveys? Of course not…no one does–including your guests. That’s why we start with two questions, but you can always ask more later. With our Long-form surveys tool, you can ask questions about whatever you’re interested in.

By simply asking, How was your experience?, the guest can give detailed answers on what impacted them most. From there, powerful AI tools analyze the open text feedback and are able to present granular data on all aspects of your restaurant.

Think of it like a Digital Table Touch™.

Because Ovation surveys are so easy to take, restaurants who start using them typically see a major spike (average of 18x) in the amount of feedback they receive compared to long-form surveys. For example, about 0.1% of guests take traditional long-form surveys, but Ovation surveys see up to a 20% take rate – that means hearing from 1 in every 5 guests! Oh yeah, and we have a 97% survey completion rate.

With Ovation, you hear from a wider sample of your guests and your guests are given the space to leave more thoughtful feedback, giving you higher quality data that’s more representative of what’s really going on.

Yes, absolutely! While the initial Ovation survey consists of two questions, our Long-form Surveys feature allows for customized follow-up and static surveys, enabling you to ask additional questions about whatever you’d like.

This is especially helpful for evaluating limited-time offers (LTOs) or specific menu items.

Texting is a convenient and widely accepted method for gathering feedback. It is accessible to guests whether they dine in-house, order takeout, or use other methods. Text-based surveys have a high response rate and align with consumers’ communication preferences. Your customers are on their phones, so that’s where we meet them.

According to data from Adobe, email open rates average between 20-30% and are usually read two days later. On the other hand, 98% of texts are opened within the first 2 minutes. That’s an easy thumbs-up emoji. 👍

When guests leave feedback through the platform, your team can instantly access and respond in just two clicks with either an original message, an on-brand templated response, or using our AI-generated custom response.

Your team can also attach offers to these responses, incentivizing unhappy guests to return, and giving your restaurant a second shot. This swift and attentive response to concerns fosters positive guest experiences, loyalty, and retention unlike any other guest feedback platform.

Yes! Read more about it here.

We can get going in just a few days (same-day in some cases!).

Ovation analyzes all your private feedback and public online reviews across 35+ restaurant-specific categories, like food freshness and speed of service.

We synthesize this data into clear insights, highlighting strengths and pinpointing weaknesses at a glance, while our detailed reports allow you to dive deeper when needed. Our Goals feature takes it a step further by recommending specific operational targets, tracking progress, and automating change.

With Ovation, you can quickly identify what to fix, where to fix it, and align your team around the most impactful changes.

When you become an Ovation customer, you’re assigned a dedicated Customer Success Manager, who will hold regular strategic insight meetings with you to help you get the most out of Ovation. Our CSM’s are experts in the guest experience and are an invaluable resource for our customers.

From there, we offer unlimited training and onboarding support to make sure you are as successful as possible with the platform.

Our Teams Page helps you manage users with ease—including self-service tools for updating user information and notification settings, bulk actions, and built-in security.

While we’re focused on supporting multi-unit and enterprise-level restaurants with advanced insights and features like Goals, smaller brands still find immense value in features that help them win back customers and improve review scores. No matter your size, Ovation adapts to what’s most important to your business, making it a powerful tool whether you have a handful of locations or hundreds.

At Ovation, we’re different because we prioritize the guest experience first, resulting in unmatched survey completion rates. We start with SMS-based, 2-question surveys are easy for guests to engage with, capturing more and higher-quality data than other platforms.

We’re built specifically for multi-unit restaurants, offering detailed, location-specific insights and AI-driven recommendations. With Ovation, restaurants can take quick action on guest feedback, recover unhappy customers in real time, and drive more 5-star reviews.

Plus, our platform saves time with AI tools that automate guest interactions and operational insights, all while being incredibly user-friendly.

We also boast a higher-than-average amount of pizza shirts worn by our CEO. 🍕

Ovation makes you money by doing a few things:

  • Improving your online ratings, which can attract more foot traffic and customers
  • Boosting customer retention through addressing guest concerns in real time and a text marketing solution for enticing guests with special offers
  • Providing operational insights that enable data-driven decisions and optimizations
  • Growing your CRM database by collecting guest contact info

Yes! Let us know if you’re interested.

Schedule Demo