Automated Guest Follow-up for on and off premise
Find out how your drive thru, third-party delivery, pickups, and in-store customers are feeling, fix anything in seconds, and get instant insights to improve. Ovation is Actionable Guest Feedback for the new normal.
"Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions. Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need."
FREE eBook: The Off-Premise Restaurant
6 Tips from experts to find the "new normal" and own your customers.
Brands that love us
Centralize Customer Experience
Gather customer data in one location regardless of how they interact with your brand, i.e. 3rd party delivery, online ordering, loyalty, on-premise, and off-premise. Effortlessly measure satisfaction 18x more effectively than current methods.
Gather Feedback, Engage, & Resolve
Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.
Improve operations & marketing with a segmented customer database
Leverage our machine learning algorithms to understand what improvement can be made on- and off-premise. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.
Latest Blog Posts
“Hospitality is a dialogue,” Danny Meyer, Setting the Table. The traditional hospitality exchange...
Kelly MacPherson and Ovation have been working to create an eBook on how to best transform your...
NEW YORK, Sept. 23, 2020 /PRNewswire/ -- Branded Strategic Hospitality, "Branded," a platform that...