Dave’s Hot Chicken Selects Ovation To Enhance Guest Experience Nationwide

GUEST EXPERIENCE MANAGEMENT

How great restaurants get better

Frictionless feedback, streamlined guest recovery, and operational insights – all focused on the guest and perfected for restaurants.

SCHEDULE DEMO

GUEST EXPERIENCE MANAGEMENT

How great restaurants get better

Frictionless feedback, streamlined guest recovery, and operational insights – all focused on the guest and perfected for restaurants.

SCHEDULE DEMO
Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • A group of logos representing restaurants who use Ovation.
  • A graphic depicting some of Ovation's customers.

GUEST EXPERIENCE MANAGEMENT

How great restaurants get better

Frictionless feedback, streamlined guest recovery, and operational insights – all focused on the guest and perfected for restaurants.

SCHEDULE DEMO
Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • A graphic depicting some of Ovation's customers.
  • A graphic depicting some of Ovation's customers.
Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • A group of logos representing restaurants who use Ovation.
  • A graphic depicting some of Ovation's customers.

COLLECT AND ANALYZE

Guest Feedback

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RESOLVE ISSUES

Guest Recovery

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TURN DATA INTO ACTION

Operational Insights

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DRIVE REVENUE

Text Marketing

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SAVE TIME

Automated Phones

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COLLECT AND ANALYZE

Guest Feedback

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RESOLVE ISSUES

Guest Recovery

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TURN DATA INTO ACTION

Operational Improvement

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DRIVE REVENUE

Text Marketing

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SAVE TIME

Automated Phones

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Gather more feedback with surveys your guests will actually take

Reach more guests through QR codes and texts from integrations. Watch the feedback roll in through 2-question, SMS-based surveys and longer follow-up surveys. We call it a Digital Table Touch™.

Learn more

Gather more feedback with surveys your guests will actually take

Reach more guests through QR codes and texts from integrations. Through 2-question, SMS-based surveys and longer follow-up surveys, watch the feedback roll in. We call it a Digital Table Touch™.

Learn more

Know what to fix where with reporting built for multi-unit restaurants

At a glance see which areas in each of your locations need improvement. More detailed info on the problem is only one click further.

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Know what to fix where with reporting built for multi-unit restaurants

At a glance see which areas in each of your locations need improvement. More detailed info on the problem is only 1 click further.

Learn more

Transform data into action with AI-suggested goals

Anyone can get you data – we help you automate change by focusing each location on the most important issues and automatically recommending specific goals.

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Transform data into action with AI-suggested goals

Anyone can get you data – we help you turn that into action by helping each location focus on the most important issues.

Learn more

Easily bring guests back with streamlined recovery channels

With tools like AI responses, templates, and special offers, you’ll be able to quickly resolve customer concerns and turn unhappy guests into loyal brand advocates.

Learn more

Easily bring guests back with streamlined recovery channels

With tools like AI responses, templates, and special offers, you’ll be able to quickly resolve customer concerns and turn unhappy guests into loyal brand advocates.

Learn more

Drive revenue with acquisition and retention tools

Improve your online reputation through surveys, turn unhappy guests into repeat visitors with Winback, and boost traffic with SMS campaigns.

schedule demo

Drive revenue with acquisition and retention tools

Improve your online reputation, turn unhappy guests into repeat visitors, and boost traffic with text marketing campaigns.

schedule demo

Why restaurants love Ovation

Our team and franchisees have quickly dubbed Ovation as the single greatest tool we’ve introduced to the MOOYAH family.

Doug Willmarth, President, MOOYAH Burgers, Fries & Shakes

We’re getting 24x more feedback than we were with our old survey system, but we’re spending less time handling that feedback.

Carissa De Santis, Former CTO, Friendly’s

There is nothing more valuable in our repertoire than the info we get from Ovation. It’s a game changer that helps you identify issues early.

Bob Andersen, President, The Great Greek Mediterranean Grill

We’ve seen a tremendous uptick in the number of 5-star reviews. Our ops people think it’s the best tool they’ve ever seen!

Justin Egan, VP Marketing, Craveworthy Brands

If I was going to take over a new restaurant brand that had zero technology, Ovation would be the first call. If you don’t have it, you’re missing out.

Eric Knott, Former Chief Operations Officer, PDQ Chicken

It’s really cool when you see that you can win back a guest, and they just appreciate that we answered so quickly. Some people are shocked!

Jamie Greer, CEO, Sticky’s Finger Joint

The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing…the texting is so much easier than email.

Akash Kapoor, CEO, Curry Up Now

We’re stoked about Ovation…it gets us right into the conversation with our customer in the most real-time possible. It’s a phenomenal thing.

CJ Ramirez, EVP Marketing, Dog Haus/The Absolute Brands

There is literally only ONE company that had not a single hiccup related to onboarding, getting value out of the product, and feeling it was a critical part of our business nearly immediately. That is Ovation.

John Pepper, Co-Founder & CWO, Boloco

View Case Studies

Why restaurants love Ovation

Our team and franchisees has quickly dubbed Ovation as the single greatest tool we’ve introduced to the MOOYAH family.

Doug Willmarth, President, MOOYAH Burgers, Fries & Shakes

We’re getting 24x more feedback than we were with our old survey system, but we’re spending less time handling that feedback.

Carissa De Santis, Former CTO, Friendly’s

There is nothing more valuable in our repertoire than the info we get from Ovation. It’s a game changer that helps you identify issues early.

Bob Andersen, President, The Great Greek Mediterranean Grill

We’ve seen a tremendous uptick in the number of 5-star reviews. Our ops people think it’s the best tool they’ve ever seen!

Justin Egan, VP Marketing, Craveworthy Brands

If I was going to take over a new restaurant brand that had zero technology, Ovation would be the first call. If you don’t have it, you’re missing out.

Eric Knott, Former Chief Operations Officer, PDQ Chicken

It’s really cool when you see that you can win back a guest, and they just appreciate that we answered so quickly. Some people are shocked!

Jamie Greer, CEO, Sticky’s Finger Joint

The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing…the texting is so much easier than email.

Akash Kapoor, CEO, Curry Up Now

View Case Studies

Watch how it works

Watch how it works

We ask questions, but we answer them too

We ask questions, but we answer them too

Ovation integrates with over 50 of the most popular POS, online ordering, and loyalty systems. Click here to see more.

Do you like taking long surveys? Of course not…no one does–including your guests. That’s why we start with two questions, but you can always ask more later. 

By simply asking, How was your experience?, the guest can give detailed answers on what impacted them most. From there, powerful AI tools analyze the open text feedback and are able to present granular data on all aspects of your restaurant.

Think of it like a Digital Table Touch™.

Because Ovation surveys are so easy to take, restaurants who start using them typically see a major spike (average of 18x) in the amount of feedback they receive compared to long-form surveys. For example, about 0.1% of guests take traditional long-form surveys, but Ovation surveys see up to a 20% take rate – that means hearing from 1 in every 5 guests!

With Ovation, you hear from a wider sample of your guests and your guests are given the space to leave more thoughtful feedback, giving you higher quality data that’s more representative of what’s really going on.

Yes, absolutely! While the initial Ovation survey consists of two questions, our Next-Day Questions feature allows for customized follow-up surveys, enabling you to ask additional questions about whatever you’d like.

This is especially helpful for evaluating limited-time offers (LTOs) or specific menu items.

Texting is a convenient and widely accepted method for gathering feedback. It is accessible to guests whether they dine in-house, order takeout, or use other methods. Text-based surveys have a high response rate and align with consumers’ communication preferences. Your customers are on their phones, so that’s where we meet them.

According to data from Adobe, email open rates average between 20-30% and are usually read two days later. On the other hand, 98% of texts are opened within the first 2 minutes. That’s an easy thumbs-up emoji. 👍

When guests leave feedback through the platform, your team can instantly access and respond in just two clicks with either an original message, an on-brand templated response, or using our AI-generated custom response.

Your team can also attach offers to these responses, incentivizing unhappy guests to return, and giving your restaurant a second shot. This swift and attentive response to concerns fosters positive guest experiences, loyalty, and retention unlike any other guest feedback platform.

On average, the Ovation onboarding is completed within two weeks.

Ovation analyzes all your private feedback and public online reviews across 35+ restaurant-specific categories, like food freshness and speed of service.

We synthesize this data into clear insights, highlighting strengths and pinpointing weaknesses at a glance, while our detailed reports allow you to dive deeper when needed. Our Goals feature takes it a step further by recommending specific operational targets, tracking progress, and automating change.

With Ovation, you can quickly identify what to fix, where to fix it, and align your team around the most impactful changes.

When you become an Ovation customer, you’re assigned a dedicated Customer Success Manager, who will hold regular strategy meetings with you to help you get the most out of Ovation. Our CSM’s are experts in the guest experience and are an invaluable resource for our customers.

Ovation is designed to deliver value to both small and large brands. While we’re focused on supporting multi-unit and enterprise-level restaurants with advanced insights and features like Goals, smaller brands still find immense value in features that help them win back customers and improve review scores. No matter your size, Ovation adapts to what’s most important to your business, making it a powerful tool whether you have a handful of locations or hundreds.

At Ovation, we’re different because we prioritize the guest experience first, resulting in unmatched survey completion rates. We start with SMS-based, 2-question surveys are easy for guests to engage with, capturing more and higher-quality data than other platforms.

We’re built specifically for multi-unit restaurants, offering detailed, location-specific insights and AI-driven recommendations. With Ovation, restaurants can take quick action on guest feedback, recover unhappy customers in real time, and drive more 5-star reviews.

Plus, our platform saves time with AI tools that automate guest interactions and operational insights, all while being incredibly user-friendly.

We also boast a higher-than-average amount of pizza shirts worn by our CEO. 🍕

Ovation makes you money by doing a few things:

  • Improving your online ratings, which can attract more foot traffic and customers
  • Boosting customer retention through addressing guest concerns in real time and a text marketing solution for enticing guests with special offers
  • Providing operational insights that enable data-driven decisions and optimizations
  • Growing your CRM database by collecting guest contact info
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