TEXT MARKETING

Drive revenue through SMS-based campaigns

Reach your guests instantly and effectively with targeted text messages

Schedule Demo
Close-up of a smartphone displaying a $5 burrito offer for one day, with a link to redeem and give restaurant feedback. Chat icons and a blue paper airplane graphic around the phone illustrate messaging.

TEXT MARKETING

Drive revenue through SMS-based campaigns

Reach your guests instantly and effectively with targeted text messages

Schedule Demo

Emails get lost in the shuffle. Texts get read.

Did you know texts receive a 98% open rate within two minutes? Such a high level of engagement makes text marketing one of a restaurant’s most powerful tools.

With Ovation’s Text Marketing capabilities, you can leverage this high open rate to connect with your guests instantly. Whether it’s sending personalized offers, LTO’s, scheduled texts to targeted segments, or automated campaigns based on behavioral triggers, you’ll have the tools you need to get guests in the door.

Automatically build your list

When customers leave feedback, they’re also opting in to receiving marketing messages from you. This means that from day one of Ovation you’ll be building your database.

A hand holds a smartphone displaying a contact form with fields for mobile number, name, and email—perfect for Restaurant Feedback. In the background, a blue upward growth chart with user icons shows increasing connections.

Automatically build your list

When customers leave feedback, they’re also opting in to receiving marketing messages from you. This means that from day one of Ovation you’ll be building your database.

A hand holds a smartphone displaying a contact form with fields for mobile number, name, and email—perfect for Restaurant Feedback. In the background, a blue upward growth chart with user icons shows increasing connections.
A computer screen displays a campaign creation interface alongside a smartphone showing a sample text message for Restaurant Feedback. Blue icons for a star, megaphone, chat, and image float around, symbolizing different features or communication channels.

Boost revenue with one-time text blasts

Got a holiday special or simply want to promote an LTO? Send an offer with a one-time-use, trackable redemption code (and a picture if you’d like) for a quick spike in traffic.

Boost revenue with one-time text blasts

Got a holiday special or simply want to promote an LTO? Send an offer with a one-time-use, trackable redemption code (and a picture if you’d like) for a quick spike in traffic.

A computer screen displays a campaign creation interface alongside a smartphone showing a sample text message for Restaurant Feedback. Blue icons for a star, megaphone, chat, and image float around, symbolizing different features or communication channels.

Create and target custom segments

Get the most impact out of your texts by tailoring your promotion to customized audiences based on customer feedback and demographics.

A tablet screen displays a “Create Campaign” interface with options to set up a campaign and choose an audience for Restaurant Feedback. Icons for chat, people, and user connections appear beside a segmented circular graphic.

Create and target custom segments

Get the most impact out of your texts by tailoring your promotion to customized audiences based on customer feedback and demographics.

A tablet screen displays a “Create Campaign” interface with options to set up a campaign and choose an audience for Restaurant Feedback. Icons for chat, people, and user connections appear beside a segmented circular graphic.

Let trigger-based automations do the work for you

Save time with automated messages based on guest actions, like reservations, or certain feedback. For example, send a birthday discount, or a reward for a loyalty milestone.

A smiling man stands next to a digital interface labeled Create Campaign, with blue paper airplanes and dotted lines, plus an Automated checkmark notification, suggesting automated restaurant feedback marketing or messaging.
Logo for Wahoo’s, featuring the word Wahoo’s in blue cursive text with an illustration of a red fish on the left side, perfect for encouraging Restaurant Feedback from customers.

“We utilize the text messaging marketing component to promote offers and experiences to our guests. The text platform is easy to use, allows us to market to select subsets of our customers and import custom text lists.
Texting has helped us stay relevant with our customers and increase visitation. I highly recommend Ovation!”

Matt Flandermeyer, Wahoo's Fish Taco
A smiling man stands next to a digital interface labeled Create Campaign, with blue paper airplanes and dotted lines, plus an Automated checkmark notification, suggesting automated restaurant feedback marketing or messaging.

Let trigger-based automations do the work for you

Save time with automated messages based on guest actions, like reservations, or certain feedback. For example, send a birthday discount, or a reward for a loyalty milestone.

“We utilize the text messaging marketing component to promote offers and experiences to our guests. The text platform is easy to use, allows us to market to select subsets of our customers and import custom text lists.

Texting has helped us stay relevant with our customers and increase visitation. I highly recommend Ovation!”

Logo for Wahoo’s, featuring the word Wahoo’s in blue cursive text with an illustration of a red fish on the left side, perfect for encouraging Restaurant Feedback from customers.

Matt Flandermeyer

Franchisee, Wahoo’s Fish Taco

Learn More

Explore Other Ways To Improve The Guest Experience

A woman smiles while texting Restaurant Feedback on her phone. Next to her, a man in an apron types on a tablet. Their conversation shows an apology for slow service and an offer for a free appetizer.

Guest Recovery

Resolve guest issues instantly through direct communication

A laptop screen displays a Restaurant Feedback heatmap table labeled “Incidents,” with highlighted percentages for taste, temperature, packaging, and freshness. A large blue cursor points to the “Freshness” value of 43%.

Operational Insights

Get all the answers, without all the questions

A dashboard showcasing Zack’s Shack’s Restaurant Feedback: review chart, average online rating of 4.6, 506 reviews per month (up 83%), satisfaction emojis, and top strengths—taste, friendliness, and speed.

Frictionless Feedback

Seamlessly collect and analyze guest feedback

A woman in business attire talks on the phone. A flowchart shows phone menu options for ordering, asking about an order, leaving restaurant feedback, or being transferred, alongside automated text responses with helpful links.

Automated Phones

Save time with our phone tree that texts callers