FRICTIONLESS FEEDBACK
Seamlessly collect and analyze guest feedback
Fully understand your customer experience with better feedback from more guests.
Keep a pulse on your guest experience.
Traditional methods of collecting feedback don’t work – online reviews represent outliers, table touches aren’t scalable, and no one likes starting with a survey that’s too long.
Gain a complete understanding and take decisive action with Ovation. Capture real-time guest feedback from all channels, dine-in or off-premise, with QR codes and seamless integrations. Using surveys built with hospitality in mind — including questions based on what guests actually ordered — you’ll get more feedback, more relevant insights, higher quality feedback, and finally hear what the average guest has to say.
Hear from more guests with frictionless surveys
Gather more feedback with a simple 2-question survey that asks, “How was your experience?” Capture more real-time guest feedback and use it to improve operations, recover at-risk guests, and grow revenue.
Hear from more guests with frictionless surveys
Gather more feedback with a simple 2-question survey that asks, “How was your experience?” Capture more real-time guest feedback and use it to improve operations, recover at-risk guests, and grow revenue.
Open up new feedback channels
Using QR codes and 50+ SMS-based integrations with the most popular restaurant technologies, hear from guests no matter how they order – dine-in, take-out, delivery, drive-thru, etc.
Open up new feedback channels
Using QR codes and 50+ SMS-based integrations with the most popular restaurant technologies, hear from guests no matter how they order – dine-in, take-out, delivery, drive-thru, etc.
Get precise with Long-form surveys
After the initial two questions, dig in with follow-up questions about whatever you’d like, including specific menu items your guests actually ordered, automatically triggered based on their order, enabling you to make data-driven decisions with more relevant insights
Our Long-form surveys are customizable, targeted, and can be sent automatically as a follow-up or on their own.
Get precise with Long-form Surveys
After the initial two questions, dig in with follow-up questions about whatever you’d like, such as LTO’s or specific menu items, enabling you to make data-driven decisions.
Our Long-form surveys are customizable, targeted, and can be sent automatically as a follow-up or on their own.
Improve your online reputation
Guests are encouraged to share their experience online, where you can respond to them from Ovation.
Take action
Ovation synthesizes all of your private feedback and public online reviews. In a single view, open-ended feedback is bucketed into restaurant-specific categories, so that you know what to fix where.
“We’re getting 20-30x the feedback than we got with long surveys or secret shoppers. We have learned a lot more about what’s actually happening in our restaurants.”
Improve your online reputation
Guests are encouraged to share their experience online, where you can respond to them from Ovation.
“We’re getting 20-30x the feedback than we got with long surveys or secret shoppers. We have learned a lot more about what’s actually happening in our restaurants.”
Fred Glick
Amergent Hospitality
