Why Restaurant Online Reviews Are Skewed | Ovation
Quick answer: Online reviews follow a J-curve — disproportionately weighted toward 1-star and 5-star ratings — because guests are ...
7 Things to Look for in a Restaurant Guest Experience Platform
Not all guest experience platforms are built the same. For independent restaurant owners, choosing the wrong one means paying ...
Is It a Marketing Problem or an Operations Problem? A Framework for Multi-Unit Restaurants
There's a conversation that happens in almost every multi-unit restaurant brand, usually triggered by a bad month. Sales are ...
Owning Your 3rd Party Guest Experience
Picture this … As a customer, you walk into a restaurant, a smiling face greets you at the host stand. ...
