How to Convert Third-Party Delivery Guests Into Direct Orders
Quick answer: Restaurants convert third-party delivery guests into direct, first-party customers by asking for feedback instead of asking for ...
What 1.58 Million Restaurant Texts Reveal About Winning Back Guests
Quick answer: After analyzing 1.58 million restaurant marketing texts sent in 2024, Ovation found that timing (both day of ...
Why Reputation Management Belongs in Your Restaurant’s Growth Strategy
Restaurant reputation management is the practice of monitoring, responding to, and acting on guest feedback across every review platform ...
How to Make Personalization Your Restaurant’s Biggest Growth Driver
There's a moment every restaurateur knows. A regular walks in and the server calls them by name, remembers their ...
Why Restaurant Online Reviews Are Skewed | Ovation
Quick answer: Online reviews follow a J-curve — disproportionately weighted toward 1-star and 5-star ratings — because guests are ...
7 Things to Look for in a Restaurant Guest Experience Platform
Not all guest experience platforms are built the same. For independent restaurant owners, choosing the wrong one means paying ...
Is It a Marketing Problem or an Operations Problem? A Framework for Multi-Unit Restaurants
There's a conversation that happens in almost every multi-unit restaurant brand, usually triggered by a bad month. Sales are ...
6 Best Guest Experience Platforms for Independent Restaurants
Running a great restaurant has always been about the guest experience. But in 2026, "guest experience" doesn't end when ...
What Is Guest Feedback Software? A Guide for Restaurants
If you've ever watched a guest leave your restaurant and wondered what they actually thought — you already understand ...
How Restaurants Can Use AI to Improve Guest Experience | Ovation
AI isn’t just the future—it’s already here.For years, our industry has been behind in adopting new tech. But AI is ...
