James Passafaro is the Co-Founder of Opsi, a daily management tool built to progress the way modern operators manage their restaurant. James channeled his experience as a chef and the issues he saw with tech and employees into restaurant tech. His hands on experience and initiative, James understands what it means to truly help the heart – back of house employees – of restaurants.
Here are a few highlights from this episode:
What is the most important aspect of the guest experience nowadays?
“The humanity element of restaurants. The back of house employees, the hosts, the servers. It keeps people engaged with the the people that are there”
What is a successful tactic or strategy you’ve tried lately?
“Take a look at management in general. There needs to be a certain level of presence, presence of mind, and presence of body.”
Who deserves an Ovation in the restaurant industry?
“First of all, all of the back of house employees. The dishwashers, chefs, etc.. . . .
I really appreciate my boss, Gavin Kaysen. He’s done an amazing job pushing expectations and creating high-level experiences in restaurants.”
Listen to the whole episode to find out why!