Learn how to support back of house employees while optimizing the guest experience.

Alex Canter Blog Pic

Share This Podcast!

Give An Ovation is the number one resource for ad-free, bite-sized interviews with restaurant experts. For advice on how to build your brand, hire better, navigate COVID-19, and more, SUBSCRIBE! Available on all major podcasting sites.

FREE E-Book Download
The Off-Premise Restaurant

by Restaurant Experts

James Passafaro is the Co-Founder of Opsi, a daily management tool built to progress the way modern operators manage their restaurant. James channeled his experience as a chef and the issues he saw with tech and employees into restaurant tech. His hands on experience and initiative, James understands what it means to truly help the heart – back of house employees – of restaurants.

Here are a few highlights from this episode:

What is the most important aspect of the guest experience nowadays?

“The humanity element of restaurants. The back of house employees, the hosts, the servers. It keeps people engaged with the the people that are there”

What is a successful tactic or strategy you’ve tried lately?

“Take a look at management in general. There needs to be a certain level of presence, presence of mind, and presence of body.”

Who deserves an Ovation in the restaurant industry?

“First of all, all of the back of house employees. The dishwashers, chefs, etc.. . . .

I really appreciate my boss, Gavin Kaysen. He’s done an amazing job pushing expectations and creating high-level experiences in restaurants.”

Listen to the whole episode to find out why!

For more, look at James’ instagram and twitter accounts @JPassafaro

Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out “Give an Ovation: A Podcast For Restaurants” on ovationup.com/podcast or your favorite place to listen to podcasts.

More Episodes