Here’s a quick run through of all our new and enhanced features, developed with multi-unit operators in mind.

Table of Contents

Long-form Surveys

Call-to-Text Revenue Report

Integrations

Dig Deeper with Long-form Surveys

Dig deeper into your guest experience.

Ovation’s Long-form Surveys are designed to help multi-unit restaurants gather deeper, more detailed customer insights, enabling them to test hypotheses and improve the guest experience with data-driven precision. This feature integrates seamlessly into Ovation’s platform and provides users with a powerful, customizable tool for collecting and analyzing targeted feedback.

By leveraging a centralized question bank, automated and static surveys, and advanced reporting, Long-form Surveys make it easier than ever to understand customer sentiment and improve operationally.

FAQ’s

1. Does this replace the Custom Questions feature?

Yes. Anything you could do in Custom Questions is possible with Long-form Surveys, along with much more.

2. Will Ovation still use the 2-question survey they’re known for?

Absolutely. The 2-question survey remains our default for quick feedback, while Long-form Surveys provide a deeper dive when needed.

Long-form Surveys is available for Ovation customers today!

For customers: email support@ovationup.com to get set up.

For everyone: 📅 Learn more about Long-form Surveys at our upcoming webinar.

Connect the dots with Call-to-Text Revenue Report

With Ovation’s Call-to-Text feature, guests who call your restaurant are automatically prompted to continue the conversation via text—making it easier to handle issues, answer questions, and drive action in real time.

Now, with the Call-to-Text Revenue Report, you can actually see how those conversations turn into revenue.

Why You’ll Love It:

  • Automatically attributes revenue to text-based guest interactions

  • See how many guests converted and what actions they took

Learn more about Call-to-Text: https://ovationup.com/platform/call-to-text/

New Integrations: Power Up Your Platform

We’re making Ovation even more powerful with new integrations that connect your tools.

These integrations are all about helping you do more with less friction—saving time, improving experiences, and turning feedback into action even faster.

Paytronix

Pair loyalty with feedback for smarter marketing.

By capturing in-store and online orders, brands with both solutions enabled will be able to automatically send customized surveys to customers thirty minutes after a transaction.

QU

Talk about a dynamic QUo!

How does it work? Easy: when a guest orders at a restaurant using QU, they’ll get a dynamic QR code on their receipt that takes them to an Ovation survey for that location. This way, the restaurant can tie the guest’s feedback directly to their order, helping them understand the entire customer journey.

Learn more at our upcoming webinar

Join Amanda Spradlin (VP of Customer Success) and Renee Curtis (Senior Product Manager) as they unveil Ovation’s brand-new Long-form Surveys, Call-to-Text revenue report, integrations, and other parts of our Spring Release.

This webinar will show you how to get precise feedback and uncover the insights that matter most—so you can make smarter, faster decisions across your locations.

You’ll learn:

✔️ What Long-form Surveys are and how to use them

✔️ Real-life use cases from multi-unit restaurants

✔️ Best practices for setup and success

✔️ A look at the Call-to-Text Revenue Report

Register