Long-form Surveys

Call-to-Text Revenue Report

Integrations

Dig deeper into your guest experience.

Get precise insights with Long-form Surveys—customizable, targeted, and built for multi-unit restaurants. Whether you’re launching a new menu item, a new store, or a catering program, this tool helps you get the specific answers you need to improve your restaurant.

Built right into the Ovation platform, Long-Form Surveys are easy to customize and even easier to analyze. With a centralized question bank, automated and static surveys, and powerful reporting, you’ll spend less time sifting through data and more time making improvements that drive real results.

Why You’ll Love It:

• Centralized question bank

• Automated & static survey types

• Targeting by guest experience

• Flexible question formats

• Actionable, big-picture reporting

FAQ’s

1. Does this replace the Custom Questions feature?

Yes. Anything you could do in Custom Questions is possible with Long-form Surveys, along with much more.

2. Will Ovation still use the 2-question survey they’re known for?

Absolutely. The 2-question survey remains our default for quick feedback, while Long-form Surveys provide a deeper dive when needed.

Long-form Surveys is available for Ovation customers today!

For customers: email support@ovationup.com to get set up.

For everyone: 📅 Learn more about Long-form Surveys at our upcoming webinar.

With Ovation’s Call-to-Text feature, guests who call your restaurant are automatically prompted to continue the conversation via text—making it easier to handle issues, answer questions, and drive action in real time.

Now, with the Call-to-Text Revenue Report, you can actually see how those conversations turn into revenue.

Why You’ll Love It:

• Automatically attributes revenue to text-based guest interactions

• See how many guests converted and what actions they took

Learn more about Call-to-Text: https://ovationup.com/platform/call-to-text/

We’re making Ovation even more powerful with new integrations that connect your tools.

These three integrations are all about helping you do more with less friction—saving time, improving experiences, and turning feedback into action even faster.

Opus

Level up your training.

Feed guest feedback from Ovation into Opus to trigger timely, targeted trainings— identifying crucial skill gaps to ensure comprehensive learning and development at work.

Paytronix

Pair loyalty with feedback for smarter marketing.

By capturing in-store and online orders, brands with both solutions enabled will be able to automatically send customized surveys to customers thirty minutes after a transaction.

QU

Talk about a dynamic QUo!

How does it work? Easy: when a guest orders at a restaurant using QU, they’ll get a dynamic QR code on their receipt that takes them to an Ovation survey for that location. This way, the restaurant can tie the guest’s feedback directly to their order, helping them understand the entire customer journey.

Join Amanda Spradlin (VP of Customer Success) and Renee Curtis (Senior Product Manager) as they unveil Ovation’s brand-new Long-form Surveys, Call-to-Text revenue report, integrations, and other parts of our Spring Release.

This webinar will show you how to get precise feedback and uncover the insights that matter most—so you can make smarter, faster decisions across your locations.

You’ll learn:

✔️ What Long-form Surveys are and how to use them

✔️ Real-life use cases from multi-unit restaurants

✔️ Best practices for setup and success

✔️ A look at the Call-to-Text Revenue Report