Bob Andersen has spent over 20 years in the restaurant industry, with experience as a Managing Director at Boston Pizza, the President of MOOYAH, the Executive Vice President of United Franchise Group, and much more. Bob is currently the President of The Great Greek Grill – a delicious, growing brand with over 40 locations.

Here are a few highlights from this episode:

Featured takeaway: Bob’s 3 principles of restaurant success

1) Engage great people

“You have to have a a team, and everyone has to play a role, and everyone has to be focused on the same goals… the best always surround themselves with really good people.”

2) Nurture a great experience, brand, and culture

“To me number one is being really specific and intentional – What is the vision for that position? What is the purpose? What is the outcome that we want? When people understand that, most people can succeed.”

3) Select great restaurant sites

What is the most important aspect of the guest experience?

“You know everything’s moving off premise. And so, as leaders and operators, we need to reinvent our self and that experience.“

Who deserves an Ovation in the industry?

Chipotle.

“I think in the online journey, Chipotle is really leading that space for restaurants specifically.“