Allen Beck, director of off-premise and catering at Costa Vida, is an expert in all things third party and online ordering. This week, he brings experience with catering and working as a go-between to our podcast and shares how he reaches out and maintains relationships with third parties.

Here’s one of our highlights from this episode and Allen’s answers to some of our questions:

Featured Takeaway: Optimizing growth through third parties

“The necessity that was third party and delivery required that we went through growing pains and we understand now how to work with them why it’s important to utilize their services.”

What is the most important aspect of the guest experience nowadays? (16:26)

Accuracy in meeting expectations.

“Especially in my role off-premise and catering, the accuracy of the food is important. It’s the price of admission and if the guest is ordering a burrito with no pico they better get a burrito no pico.”

What successful things have you seen or tried lately? (18:16)

Developing packaging whether for third party delivery or catering.

Who deserves an Ovation in the industry? (19:40)

Sauce Pricing, a SaaS platform that offers a wealth of knowledge regarding third parties and dynamic pricing!