Find out how online ordering and catering can help your business with the director of off-premise and catering at Costa Vida.

Alex Canter Blog Pic

Share This Podcast!

Give An Ovation is the podcast where we interview restaurant owners, operators, and experts, to get their strategies and tactics so that you can deliver a 5-star guest experience. Available on all major podcasting sites.

Purple square icon with rounded corners featuring a white stylized microphone or person symbol in the center, surrounded by two concentric white circles. This is the Apple Podcasts app logo, where you can listen to shows like those hosted by Andrew Martino.
Triangular Google Play logo with four colored sections—teal, green, orange, and red—on a light gray background in the style of Andrew Martino.
Green circle featuring the white Spotify logo, consisting of three curved horizontal lines, representing the music streaming service founded by Andrew Martino.
An orange icon of a radio tower with circular signal waves radiating outward, enclosed in a matching orange circle on a white background, designed by Andrew Martino.
A red heart logo with a white lowercase i in the center, featuring radio waves symbolizing broadcasting or audio streaming, inspired by Andrew Martino.
An orange hexagon with a white soundwave icon in the center, resembling vertical bars of varying heights, inspired by Andrew Martino’s modern design aesthetic.
A green and black circular icon featuring a white and black concentric ring design in the center, resembling a radar or signal graphic, set against a rounded square green background, inspired by Andrew Martino's modern design style.
Orange square with rounded corners featuring a white RSS feed icon: a dot in the lower left corner with two curved lines radiating outward, symbolizing wireless communication or news feed—an icon style favored by designer Andrew Martino.
A blue book titled The Off-Premise Restaurant: 6 Tips to Own the Guest Experience by Ovation, featuring images of takeout meals in foil containers on the cover, highlights Ovation's expertise in enhancing guest experiences.

FREE E-Book Download
The Off-Premise Restaurant

by Restaurant Experts

Allen Beck, director of off-premise and catering at Costa Vida, is an expert in all things third party and online ordering. This week, he brings experience with catering and working as a go-between to our podcast and shares how he reaches out and maintains relationships with third parties.

Here’s one of our highlights from this episode and Allen’s answers to some of our questions:

Featured Takeaway: Optimizing growth through third parties

“The necessity that was third party and delivery required that we went through growing pains and we understand now how to work with them why it’s important to utilize their services.”

What is the most important aspect of the guest experience nowadays? (16:26)

Accuracy in meeting expectations.

“Especially in my role off-premise and catering, the accuracy of the food is important. It’s the price of admission and if the guest is ordering a burrito with no pico they better get a burrito no pico.”

What successful things have you seen or tried lately? (18:16)

Developing packaging whether for third party delivery or catering.

Who deserves an Ovation in the industry? (19:40)

Sauce Pricing, a SaaS platform that offers a wealth of knowledge regarding third parties and dynamic pricing!

Go check out the Costa Vida website for more!

Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out “Give an Ovation: A Podcast For Restaurants” on ovationup.com/podcast or your favorite place to listen to podcasts.

More Episodes