The value of guest recovery has always been hard to prove. Ovation’s Summer 2026 release changes that with the Guest Recovery Dashboard, turning your team’s recovery work into a clear revenue number leadership can actually rally around. Alongside it, self-service Permissions put access control in your hands instead of Support’s queue, and built-in Fraud Prevention keeps the data behind that revenue number honest.

The result: a clear ROI story, less time waiting on tickets, and confidence that the numbers you’re reporting on are real.

Let’s take a look at what’s new:

• See four headline metrics at a glance — Recovery Revenue, Recovery Rate, Avg Response Time, and Response Rate — each shown alongside change vs. the prior period.
• Understand the impact on guest behavior — likelihood to return after a negative experience, and average days between orders for every guest who left negative feedback.
• See which comps are actually driving recovery, broken down offer by offer.
• Coach with a sortable team leaderboard — who’s responding, how fast, how often they use an offer, and their save rate.
• Get exportable, itemized proof for every save — not just a summary number.

• Configure page visibility and key actions — view, edit, respond, export — per role.
• See changes take effect instantly — no dev, no ticket, no wait.
• Rely on built-in guardrails — disabling a page removes it from navigation and blocks direct access.

• Catch duplicate survey submissions automatically — one survey per order, plus device-level detection on open channels like QR codes.
• Stay ahead of activity that could skew your scores — with visibility into affected locations, right on your Surveys page.
• Trust that it runs quietly in the background — no setup, and no impact on real guests.
• Give ops leaders confidence that a location’s numbers are earned, not engineered.