See the metrics that prove guest recovery drives revenue — featuring a real-world perspective from Newk’s Eatery’s Jessica Drahem.

A bad review or a walked-out guest isn’t automatically a loss. Done right, recovery flips the outcome, protects revenue, and builds loyalty that outlasts the bad night. And in challenging times, every dollar retained counts.

Watch to learn why guest recovery is one of the highest-leverage moves a restaurant can make — with insight from Jessica Drahem, Director of Learning & Development at Newk’s Eatery, on how her team puts it into practice.

What you’ll walk away with:

• Why guest recovery is a bottom-line issue, not just a service one
• The metrics that prove it works, and what “good” looks like
• How visibility turns recovery into team-wide accountability
• A first look at our new Guest Recovery Dashboard

Watch on-demand now!