REAL-TIME GUEST RECOVERY
Resolve guest issues instantly
Turn unhappy customers into loyal advocates through direct communication.
The easiest way to bring guests back.
Want to boost your retention rate and keep more revenue from repeat visits? When a guest rates their experience below 5 stars, they’re asked for more details privately. You can respond instantly from your phone or desktop, kicking off an SMS conversation with the guest. With tools like AI responses, templates, and special offers, you’ll be able to quickly resolve their concerns and turn unhappy guests into loyal, life-long customers.
Get feedback in real time
Get notified immediately after feedback is given. Push alerts ensure you never miss an opportunity to engage and resolve guest issues promptly.
Get feedback in real time
Get notified immediately after feedback is given. Push alerts ensure you never miss an opportunity to engage and resolve guest issues promptly.
Respond easily with AI
Use pre-built templates and AI-suggested responses to connect in just 2 clicks, or simply let our AI handle it for you with completely automated responses. Ovation customers tend to see feedback go up, and time managing feedback go down.
Respond easily with AI
Use pre-built templates and AI-suggested responses to connect in just 2 clicks, or simply let our AI handle it for you with completely automated responses. Ovation customers tend to see feedback go up, and time managing feedback go down.
Make things right with offers
Most guests will be blown away by simply hearing back from you. But if they’re still not satisfied, you can send discounts or other offers with 1 click.
Make things right with offers
Most guests will be blown away by simply hearing back from you. But if they’re still not satisfied, you can send discounts or other offers with 1 click.
Collaborate effectively with internal notes
Don’t have time to handle a conversation, or you want a specific team member to work it? Simply tag them using an Internal Note to send them a private alert.
Track recovery efforts
Use our reports to keep a close eye on how quickly you respond to feedback, the efficiency of your responses, and the number of guests retained through your recovery efforts through our reporting.
“We’re finding that guests are more comfortable using the texting feature, and that it’s really quick and easy for our operators to get back to them. 90% of the time, guests are blown away.
…We’ve saved 1400 guests who otherwise wouldn’t have comeback in 3 months.”
Collaborate effectively with internal notes
Don’t have time to handle a conversation, or you want a specific team member to work it? Simply tag them using an Internal Note to send them a private alert.
Track recovery efforts
Use our reports to keep a close eye on how quickly you respond to feedback, the efficiency of your responses, and the number of guests retained through your recovery efforts through our reporting.
“We’re finding that guests are more comfortable using the texting feature, and that it’s really quick and easy for our operators to get back to them. 90% of the time, guests are blown away.
…We’ve saved 1400 guests who otherwise wouldn’t have comeback in 3 months.”
Eric Knott
PDQ Chicken
