AUTOMATED PHONE SYSTEM
Catch every call
Save time with our customizable phone tree that immediately texts callers with requested info, while collecting feedback and seamlessly integrating with Ovation
No more missed calls or interrupted staff.
Your staff is busy making orders and taking care of guests – the last thing they need is to be stuck on the phone. On the other hand, calling is many guests’ preferred way of getting info.
Give your staff some time back, and give callers what they’re looking for with Ovation’s Call-to-Text system. Ensure no call goes unanswered and guests receive the information they need instantly with our automated phone-answering system.
Save time with automated texts to callers
Callers select an option and immediately get a text message with the requested information. If needed, they can be transferred to staff.
Save time with automated texts to callers
Callers select an option and immediately get a text message with the requested information. If needed, they can be transferred to staff.
Continue the conversation on your own time
Any texts the guest sends in from there can be responded to in real-time through Ovation.
Continue the conversation on your own time
Any texts the guest sends in from there can be responded to in real-time through Ovation.
Collect feedback from callers
Open up a new feedback channel and use the data collected and analyzed for operational insights through the phone.
Collect feedback from callers
Open up a new feedback channel and use the data collected and analyzed for operational insights through the phone.
Gain insights into your calls
Explore reports on call volume, most frequent call times and reasons, calls to online orders conversions and more to help you improve.
“Call-to-Text is all upside. You’re improving your in-store experience because you’re not requiring your team members to be on the phone, and you’re making the life of callers better because now they’re not waiting for answers. It’s an all around better experience.”
Gain insights into your calls
Explore reports on call volume, most frequent call times and reasons, calls to online orders conversions and more to help you improve.
“Call-to-Text is all upside. You’re improving your in-store experience because you’re not requiring your team members to be on the phone, and you’re making the life of callers better because now they’re not waiting for answers. It’s an all around better experience.”
Gary Barnes
Gregorys Coffee
