Rachael Nemeth truly understands what it means to work in the restaurant industry, from line cook to manager! Nemeth now takes on being CEO at Opus, a powerful training technology designed for your “deskless” workforce. Opus creates multimedia lessons and distributes them over mobile, helping you to strengthen your workforce.

Here’s one of our highlights from this episode and Rachael’s answers to some of our questions:

Featured takeaway: Happy employees lead to happy guests.

“If your employees aren’t communicating effectively with guests and the guests aren’t responding, you know there isn’t good customer recovery. What’s happening with businesses is, it’s not that they aren’t training their people, their training them manually because the tech hasn’t served them well.”

What is the most important aspect of the guest experience nowadays? (12:36)

Predictability – guests should be able to expect to receive what they’re demanding.

What successful things have you seen or tried lately? (15:50)

Paying more attention to Opus customers!

“We learned a lot from our customers and how they’re innovating Opus. Customers are sort of assembling their training and reacting to their teams – it’s pretty fascinating. Training is dynamic.”

Who deserves an Ovation in the restaurant industry? (18:09)

Rachael gave a huge shoutout to the women in the restaurant industry! Her word of advice?

“For every one man that you follow, follow six women and there’s a lot of amazing women in the restaurant industry who are working in tech or service right now. Women are doing really innovative things and starting up really amazing brands.”

We loved having Rachael on the podcast and appreciate all her work in the industry. To continue her shoutout, we’ve linked down below more amazing female guests who are movers and shakers in the restaurant industry!

–Tammy K. Billings, Co-Founder of Aben

–Kristen Barnett, CEO at Hungry House

–Lindsey Hoell, Founder and CEO at Dispatch Goods