Atul Sood is the chief business officer at Kitchen United. Kitchen United offers restaurants a top-tier food production facility that combines insights with ideas on how to profitably expand into the food delivery business. Given his experience, Atul has proven his skill at business intelligence and offering minimal risk and capital outlay.

Here’s one of our highlights from this episode and Atul’s answers to some of our questions:

Featured Takeaway: Benefits of multi concept dining

“The reason a lot of guests come back is because of that multi concept ordering. They can pick and choose for the whole family and because of the actual cuisine choice that there is, we’ve done a good job thankfully of curating the restaurants we partner with.”

What’s the most important aspect of the guest experience nowadays? (14:51)

“The reason a lot of guests come back is because of the multi concept ordering. Families can pick and choose for the whole family and because of the actual cuisine choice that there are.”

What’s something successful you’ve seen restaurants try lately? (15:51)

Delivery and robotics.

“The continued growth of delivery. I’ve been at McDonald’s and helped lead food delivery partnership seven years ago. I’ve been seeing the trend lines, and they continue to increase the pandemic obviously brought a lot of tailwinds.

… Two aspects of robotics, one is the robot cooks in the kitchen.”

Who is someone in the industry that deserves an Ovation? (18:12)

Corey Manicone and Sean Fitzgibbons.

“They were the founding team behind Zul. And that was a ghost kitchen company that we acquired in the US, probably four months ago now.”