Ever wonder how Chick-fil-A became a byword for customer service excellence? Brian Klinger from Comcast joins us to unravel the secrets behind blending technology with the human touch to create unforgettable restaurant experiences.

We discuss common industry challenges, like upsizing checks and staff shortages, and how companies like Chick-fil-A stand out by putting care at the forefront of their brand philosophy.

Here are some highlights:

What is the most important aspect of the guest experience nowadays?

“I want personalization…but I also want accuracy.”

Who in the restaurant industry deserves an ovation?

“Ah, if you’re not following Stuart Brown, you need to follow this guy. So Stuart Brown is the Executive Director of the Inspire Brands Foundation…theyliterally impacts millions of children every year to provide food, to provide medical needs, to provide, you know, shelter and services…

I love to support restaurant brands that have a cause, that are giving back to communities and serving communities and funneling their resources back to make a difference in people’s lives. So Stuart Brown, just an amazing human being.