Euripides Pelekanos is the CEO of Bareburger, a kitchen and bar that offers big flavor in a big bun. With over 13 years experience with Bareburger as the CEO and Co-Founder, Euripides knows what it takes to learn from the past and apply hindsight to the future. As someone who has grown his brand into an international business, you’re going to want to tune in to his advice.

Here are a few highlights from this episode:

What is the most important aspect of the guest experience?

“You have to talk to a guest. If there’s an issue with their meal, it must be discussed right away. It has to be handled right there on the spot in a casual manner. We’re still talking about Burgers and fries, you know we’re not trying to solve the world’s problems. So it has to be done in a fun, casual way. But you got to talk to your guests.”

What was the most difficult jump in franchise number?

“It wasn’t a specific number. The challenge really set in when it became location based. We always had to always have and continue to have a really good team that can manage operations and oversee operations. Help franchisees, help operators, you know, make their restaurants successful.”