Here’s a quick run through of all our new and enhanced features, developed with multi-unit operators in mind.
Gain An Edge with Competitive Pulse
Sometimes you want to know how your guest experience stacks up against the competition—or at least restaurants similar to yours. Now you can compare your guest experience with up to five competitors at each location right inside Ovation with Competitive Pulse.
Choose your competitors, and Ovation will use AI to classify their reviews into 34 restaurant-specific categories. You’ll be able to compare strengths and weaknesses across categories using public Google review data (with more platforms coming soon), based on the previous 90 days of reviews.
Use Cases
- Pinpoint where to improve by comparing guest sentiment across 34 categories against up to five competitors per location
- Equip regional leaders with benchmarks to guide coaching, accountability, and local strategy
- Spot and showcase your strengths to reinforce what sets your brand apart
FAQ’s
1. How quickly will I get the data once I’ve put in my competitors?
On average you’ll see the results within a few minutes. For enterprise brands with a significant amount of locations, it could take up to 24 hours.
2. How often can I change the competitors I’m analyzing?
As often as you’d like!
Reputation Management Just Got Simpler
In addition to competitive benchmarking, we’ve made responses to public reviews by your team visible within the platform. This should make it easier for teams to stay coordinated in their guest recovery efforts.
Manage Users More Easily
We’ve added new tools to make managing users faster and more scalable, whether you’re overseeing a few stores or a few hundred.
- API User Management: Easily create, edit, and remove users via API
- Bulk User Invites: Admins can now invite and manage users in bulk directly in the Ovation platform
- Single Sign-On (SSO): Users can now log in with Google or Microsoft credentials for a smoother, more secure sign-in experience.
Take Advantage of A New Integration
Ovation now integrates with Crisp, a feature-rich POS system optimized for high-volume QSR and drive-thru brands. Now, approximately 30 minutes after ordering, guests who have connected their information through Crisp will receive a text prompting them to take an Ovation survey.
Learn More at Our Upcoming Webinar
Want more details on this product release? We’ll go over everything at our Summer 2025 Release Webinar!
Register here:
https://ovationup.zoom.us/webinar/register/8917470723909/WN_K7uaGiDHRem0QPgQR7bKjg
