FRICTIONLESS FEEDBACK
Seamlessly collect and analyze guest feedback
Fully understand your customer experience with better feedback from more guests.
Keep a pulse on your guest experience.
Traditional methods of collecting feedback don’t work – online reviews represent outliers, table touches aren’t scalable, and no one likes long surveys.
Gain a complete understanding and take decisive action with Ovation. Capture real-time guest feedback from all channels, dine-in or off-premise, with QR codes and seamless integrations. Using surveys built with hospitality in mind, you’ll get more feedback, higher quality feedback, and finally hear what the average guest has to say.
Hear from more guests with frictionless surveys
Gather more feedback with a 2-question survey that simply asks, “How was your experience?” Get more revenue out of happy guests, and help unhappy guests who are entered into a private conversation with management.
Hear from more guests with frictionless surveys
Gather more feedback with a 2-question survey that simply asks, “How was your experience?” Get more revenue out of happy guests, and help unhappy guests who are entered into a private conversation with management.
Open up new feedback channels
Using QR codes and 50+ SMS-based integrations with the most popular restaurant technologies, hear from guests no matter how they order – dine-in, take-out, delivery, drive-thru, etc.
Open up new feedback channels
Using QR codes and 50+ SMS-based integrations with the most popular restaurant technologies, hear from guests no matter how they order – dine-in, take-out, delivery, drive-thru, etc.
Get precise with more questions
After the initial two questions, dig in with follow-up questions about whatever you’d like, such as LTO’s or specific menu items, enabling you to make data-driven decisions.
Get precise with more questions
After the initial two questions, dig in with follow-up questions about whatever you’d like, such as LTO’s or specific menu items, enabling you to make data-driven decisions.
Improve your online reputation
Guests are encouraged to share their experience online, while giving you the ability to address negative feedback privately.
Take action
Ovation synthesizes all of your private feedback and public online reviews. In a single view, open-ended feedback is bucketed into restaurant-specific categories, so that you know what to fix where.
“We’re getting 20-30x the feedback than we got with long surveys or secret shoppers. We have learned a lot more about what’s actually happening in our restaurants.”
Improve your online reputation
Guests are encouraged to share their experience online, while giving you the ability to address negative feedback privately.
“We’re getting 20-30x the feedback than we got with long surveys or secret shoppers. We have learned a lot more about what’s actually happening in our restaurants.”
Fred Glick
Amergent Hospitality
