At Ovation, we believe the best guest experiences come when feedback, operations, and reputation work together. With our Fall 2025 Release, we’re closing the loop on guest experience by adding Reputation Management to the Ovation platform—bringing reviews, listings, and social into one unified ecosystem.

Operators can now take control of their online presence, save time, and act faster on guest feedback—all from the same place they already use to recover guests and improve operations. Let’s take a look:

The new Reviews experience allows operators to easily manage and respond to reviews across multiple platforms—without logging into each one individually.

Now you can:

• Aggregate reviews and measure performance across Google, Yelp, Facebook, and more.
• Respond directly from Ovation, using AI-suggested responses or your own custom templates.
• Filter and sort by platform, rating, or response status.

   

By simplifying the review process, Ovation helps operators strengthen guest relationships and build a consistent brand voice—at scale.

Ovation’s new Listings Management feature centralizes your restaurant information across 50+ directories.

Restaurant teams can now:

• Edit hours and other details for each location in one place.
• Sync updates instantly across Google, Facebook, and over 50 other directories.
• Get AI-powered SEO recommendations to increase discoverability.
• Monitor listing health with at-a-glance performance summaries.

No more scattered logins or inconsistent data—just accurate, up-to-date information that drives guests to your doors.

Restaurants can now manage social media directly within Ovation.

Teams can:

• Create and schedule social posts across multiple platforms.
• View a full content calendar to plan campaigns and seasonal promos.
• Publish and track posts without switching tools or juggling multiple logins.

With social built into Ovation, you can keep your guest engagement and brand storytelling connected to your feedback and recovery strategy—all under one roof.

The Fall Release also introduces new tools to uncover operational insights and measure success:

• Guest Recovery Report and an improved Heatmap to quickly identify opportunities and trends.
• New Survey Volume report gives a more in-depth view at your performance over time.
• Custom saved views for personalized dashboards and workflows.
• Survey GeoLocation, automatically capturing where guests leave feedback to improve data accuracy.
• Browser verification (guest fingerprinting) to ensure survey integrity.
• New integrations with Bikky, PAR, and Oracle Simphony POS for deeper reporting and unified data.

Want more details on this product release? We’ll go over everything at our Fall 2025 Release Webinar!

Register here:

https://ovationup.zoom.us/webinar/register/7117603635903/WN_DtopFXOmSym5hZmqutXpnw