“Getting in touch with the guest was really hard.” Akash Kapoor, CEO of Curry Up Now, a 20+ location Indian street food brand, wasn’t satisfied with his feedback solution. He wanted to connect with guests, but found that emails and long surveys weren’t getting the job done.
“Emailing in the restaurant business sucks. I can’t wait for emails to go extinct.” Akash had learned that it’s essential for restaurant tech to be easy to use if it’s going to get used. Unfortunately, he found that communicating with guests about feedback over email was too clunky for them – and his employees didn’t like it either.
So Akash decided to test Ovation alongside his current solution, looking for a few things: which platform gave him more feedback, which was easier to use, which was easier to implement, and which let him better connect with the guest. Keep reading to see what he found!