Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current methods.
“Ovation allows us to talk directly, nimbly and cost effectively to our customers on a platform they prefer to engage and more importantly transact on.”
Paul Cryer – Sweeto Burrito
Easily and Instantly Resolve Concerns
Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.
“Because of Ovation’s seamlessly integrated process, we have tens of thousands of people in our database. People that we are now able to talk to, gain insights from, and market to.”
Scott Porter – Owner, San Diablo Churros
DISCOVERING TRENDS WITH SENTIMENT
Discovering Trends to Improve and Drive Retention
Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.
“Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need. Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions.”
Amy L. – Marketing, Basecamp
Real restaurants just like yours. Real results just like you want.