Find out how to find areas for operational growth with CEO OF GoTab.

Alex Canter Blog Pic

Share This Podcast!

Give An Ovation is the number one resource for ad-free, bite-sized interviews with restaurant experts. For advice on how to build your brand, hire better, navigate COVID-19, and more, SUBSCRIBE! Available on all major podcasting sites.

FREE E-Book Download
The Off-Premise Restaurant

by Restaurant Experts

Tim McLaughlin is a restaurateur and restaurant tech extraordinaire. Having owned two restaurants, Tim understand the grit, innovation, and drive that it takes to run a business in the restaurant industry. Now, as the CEO of GoTab, Tim applies this experience to making payment processes easier and other operations run more smoothly.

Here are a few highlights from this episode:

Featured takeaway: Despite tech innovations, humans are still the core

Humans should focus on the things that humans add value to. Those things are the more sophisticated aspects of the industry. The communication and the storytelling. All those things we convey very well.”

What is the most important aspect of the guest experience nowadays?


When I order, I want to order. I’m sorry that you’re busy and I’m sorry that you’re picking up a glass that someone broke on the other side of the room. I want to give the guest control and power when they choose to go out and eat.”

What successful things have you seen or tried lately?

“We’re doing some menu optimization things so we can start doing market tests on menu data to understand conversions, satisfactions, and recurrences around rolling out a new product.”

Who deserves an Ovation in the restaurant industry?

“I get a ton of inspiration outside the restaurant industry. I was just reading amazon’s new handprint payment method that they just rolled out. Restaurant specific, I would say food halls in general.”

For more on online payments and orders, check out GoTab’s LinkedIn!

Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out “Give an Ovation: A Podcast For Restaurants” on or your favorite place to listen to podcasts.

More Episodes