Tanvir Bhangoo is truly a jack of all trades. As a digital executive and advisor working with global brands, member of the Forbes Technology Council, former VP of Tech at Freshii, AND Director at Restaurant Brands International, Tanvir understands the tech and tools needed to meet consumers in their space. The list could go on and on but now, Tanvir is the Owner of TBX Digital, a brand that helps executives accelerate digital growth and boost operational efficiencies through value-driven consulting and advisory offerings.
Here are a few highlights from this episode:
Featured takeaway: Solving for the consumer
“Ask yourself as a consumer what kind of experience do you want, and then find a way to make it happen. Solve for the customer. Everything else makes sense.”
What is the most important aspect of the guest experience nowadays?
“Choice and consistency. Choice is allowing your customer to interact with your brand whereas consistency revolves around maintaining and exceeding expectations.”
Who deserves an Ovation in the restaurant industry?
“Ovation! You guys have been building this awesome company and customer feedback is huge. Ovation’s approach to the industry is the future of consumer feedback.”