Richard Zaro, Founder and CEO of Cutlets Sandwich Co., is looking to disrupt the sandwich landscape and nationalize cutlets. Zaro has proven his ability to keep the consumer happy and smooth out the consumer journey through online interactions.
Here’s one of our highlights from this episode and Richard’s answers to some of our questions:
What is the most important aspect of the guest experience nowadays? (18:12)
“I love delivery because it reaches such a large part of our audience and it’s such a huge part of our business. It’s important to develop delivery because there’s so many touch points and so many ways to lose a customer.”
What successful things have you seen or tried lately? (21:20)
Keeping it simple and smoothing out the customer touch points from signage to menu.
Who deserves an Ovation in the industry? (21:40)
“Go check out the guys over at Upside Pizza. Their pizza is great and they’re opening up and launching new ideas and projects.”