GUEST EXPERIENCE MANAGEMENT

How great restaurants get better

Frictionless feedback, streamlined guest recovery, and operational insights – all focused on the guest and perfected for restaurants.

SCHEDULE DEMO

GUEST EXPERIENCE MANAGEMENT

How great restaurants get better

Frictionless feedback, streamlined guest recovery, and operational insights – all focused on the guest and perfected for restaurants.

SCHEDULE DEMO

GUEST EXPERIENCE MANAGEMENT

How great restaurants get better

Frictionless feedback, streamlined guest recovery, and operational insights – all focused on the guest and perfected for restaurants.

SCHEDULE DEMO

Watch how it works

Like a crystal ball into your locations.

Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • A group of logos representing restaurants who use Ovation.
  • A graphic depicting some of Ovation's customers.
Partnered with 50+ Integrations
Explore Integrations
Trusted By Thousands of Restaurants
  • A graphic depicting some of Ovation's customers.
  • A group of logos representing restaurants who use Ovation.
  • A graphic depicting some of Ovation's customers.
Partnered with 50+ Integrations
Explore Integrations

Trusted By Thousands of Restaurants

  • A graphic depicting some of Ovation's customers.
  • A graphic depicting some of Ovation's customers.
  • A graphic depicting some of Ovation's customers.

Partnered with 50+ Integrations

Why restaurants love Ovation

View Case Studies

HEAR FROM RESTAURANT EXPERTS

Give an Ovation

Join us each week as we interview restaurant industry experts to get the tactics you can use to provide a 5-star guest experience.

Listen Now

HEAR FROM RESTAURANT EXPERTS

Give an Ovation

Join us each week as we interview restaurant industry experts to get the tactics you can use to provide a 5-star guest experience.

Listen Now

We ask questions, but we answer them too

We ask questions, but we answer them too

Ovation integrates with over 50 of the most popular POS, online ordering, and loyalty systems. Click here to see more.

Do you like taking long surveys? Of course not…no one does–including your guests. That’s why we start with two questions, but you can always ask more later. 

By simply asking, How was your experience?, the guest can give detailed answers on what impacted them most. From there, powerful AI tools analyze the open text feedback and are able to present granular data on all aspects of your restaurant.

Think of it like a Digital Table Touch™.

Because Ovation surveys are so easy to take, restaurants who start using them typically see a major spike (average of 18x) in the amount of feedback they receive compared to long-form surveys. For example, about 0.1% of guests take traditional long-form surveys, but Ovation surveys see up to a 20% take rate – that means hearing from 1 in every 5 guests!

With Ovation, you hear from a wider sample of your guests and your guests are given the space to leave more thoughtful feedback, giving you higher quality data that’s more representative of what’s really going on.

Yes, absolutely! While the initial Ovation survey consists of two questions, our Next-Day Questions feature allows for customized follow-up surveys, enabling you to ask additional questions about whatever you’d like.

This is especially helpful for evaluating limited-time offers (LTOs) or specific menu items.

Texting is a convenient and widely accepted method for gathering feedback. It is accessible to guests whether they dine in-house, order takeout, or use other methods. Text-based surveys have a high response rate and align with consumers’ communication preferences. Your customers are on their phones, so that’s where we meet them.

According to data from Adobe, email open rates average between 20-30% and are usually read two days later. On the other hand, 98% of texts are opened within the first 2 minutes. That’s an easy thumbs-up emoji. 👍

When guests leave feedback through the platform, your team can instantly access and respond in just two clicks with either an original message, an on-brand templated response, or using our AI-generated custom response.

Your team can also attach offers to these responses, incentivizing unhappy guests to return, and giving your restaurant a second shot. This swift and attentive response to concerns fosters positive guest experiences, loyalty, and retention unlike any other guest feedback platform.

On average, the Ovation onboarding is completed within two weeks.

Ovation analyzes all your private feedback and public online reviews across 35+ restaurant-specific categories, like food freshness and speed of service.

We synthesize this data into clear insights, highlighting strengths and pinpointing weaknesses at a glance, while our detailed reports allow you to dive deeper when needed. Our Goals feature takes it a step further by recommending specific operational targets, tracking progress, and automating change.

With Ovation, you can quickly identify what to fix, where to fix it, and align your team around the most impactful changes.

When you become an Ovation customer, you’re assigned a dedicated Customer Success Manager, who will hold regular strategy meetings with you to help you get the most out of Ovation. Our CSM’s are experts in the guest experience and are an invaluable resource for our customers.

Ovation is designed to deliver value to both small and large brands. While we’re focused on supporting multi-unit and enterprise-level restaurants with advanced insights and features like Goals, smaller brands still find immense value in features that help them win back customers and improve review scores. No matter your size, Ovation adapts to what’s most important to your business, making it a powerful tool whether you have a handful of locations or hundreds.

At Ovation, we’re different because we prioritize the guest experience first, resulting in unmatched survey completion rates. We start with SMS-based, 2-question surveys are easy for guests to engage with, capturing more and higher-quality data than other platforms.

We’re built specifically for multi-unit restaurants, offering detailed, location-specific insights and AI-driven recommendations. With Ovation, restaurants can take quick action on guest feedback, recover unhappy customers in real time, and drive more 5-star reviews.

Plus, our platform saves time with AI tools that automate guest interactions and operational insights, all while being incredibly user-friendly.

We also boast a higher-than-average amount of pizza shirts worn by our CEO. 🍕

Ovation makes you money by doing a few things:

  • Improving your online ratings, which can attract more foot traffic and customers
  • Boosting customer retention through addressing guest concerns in real time and a text marketing solution for enticing guests with special offers
  • Providing operational insights that enable data-driven decisions and optimizations
  • Growing your CRM database by collecting guest contact info
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