Learn how to improve guest experience and employee retention with the CEO of River Health.
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The Off-Premise Restaurant
by Restaurant Experts
Arguably the biggest factor to bring about a positive guest experience is the state of your employees. Bobby Amoah, CEO of River Health ensures a system where you can provide quality primary care and mental health services. While taking a step outside of the restaurant industry, this episode has everything to do with the health of your workforce.
Here are a few highlights from this episode:
What is the most important aspect of the guest experience?
“It’s not about how fancy the restaurant is. If you go to a fancy restaurant and your server is moody, then it’s just not a great experience. I enjoy the restaurant if the person bringing my food is happy to be there because I know they are all compensated
. . . Nowadays, guests want to go to a place where they feel like the company treats the employees well. Healthcare is good. It’s a great thing to do, but it also improves employee happiness, and we improve retention, and that has a direct impact on your bottom line.”
Who deserved an Ovation?
“There are a lot of healthcare systems and organizations that are doing a really good job to offer transparent health care services to the employees and to the public, and one example will be CDS.”
Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out “Give an Ovation: A Podcast For Restaurants” on ovationup.com/podcast or your favorite place to listen to podcasts.