Learn how to bridge the gap between brick and mortar and tech with the Co-Founder of Meal Outpost.

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Give An Ovation is the podcast where we interview restaurant owners, operators, and experts, to get their strategies and tactics so that you can deliver a 5-star guest experience. Available on all major podcasting sites.

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A blue book titled The Off-Premise Restaurant: 6 Tips to Own the Guest Experience by Ovation, featuring images of takeout meals in foil containers on the cover, highlights Ovation's expertise in enhancing guest experiences.

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The Off-Premise Restaurant

by Restaurant Experts

Dustin Mares is the Co-Founder of Meal Outpost, a pioneer in developing the virtual table touch. Meal Outpost enables restaurants and staff to create an additional revenue stream by licensing existing brands from an established brick-and-mortars. Tune in to hear Dustin Mares insights to the ever-changing virtual landscape of restaurants!

Here are a few highlights from this episode:

What is the most important aspect of the guest experience?

“Meeting the customer where they are. The term digital hospitality has really come to be defined as meeting the customer where they are. To begin, you have to segment out and dial into who your customer is and get an understanding of their attributes and behaviors.”

What are some successful tactics you’ve seen or tried lately?

Upping your QR game.

Who deserves an Ovation in the restaurant industry?

Mike Wallace, Perfect Company

“For their ability to reduce waste and increase speed of service.”

For more, check out the Meal Outpost website!

Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out “Give an Ovation: A Podcast For Restaurants” on ovationup.com/podcast or your favorite place to listen to podcasts.

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