Andrew Simmons, CEO of Mama Romana’s Pizza Pizzeria, shares his story of navigating the restaurant business during a pandemic.

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Give An Ovation is the podcast where we interview restaurant owners, operators, and experts, to get their strategies and tactics so that you can deliver a 5-star guest experience. Available on all major podcasting sites.

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Ready for a story of resilience and innovation in the restaurant industry? Join us as we sit down with Andrew Simmons, the dynamic CEO of Mama Ramona’s Pizzeria. Andrew shares his rollercoaster journey, from buying the business right before the pandemic, navigating through the crisis, to coming out stronger. He gives us insights into how he has revolutionized the restaurant’s operations by integrating tech and reducing labor costs without compromising the human touch in the business.

What is the most important aspect of guest experience nowadays?

“In the end, it’s all about communication…conversing with them about how it’s been.“

What are some successful tactics to improve the guest experience?

“Proactively calling customers letting them know when the order is going to take longer than DoorDash says.“

Who deserves an Ovation in the restaurant industry?

Ruston Hicks of MD Pizza Factory and Let’s Do Delivery.

For more, follow Andrew on LinkedIn!

Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out “Give an Ovation: A Podcast For Restaurants” on ovationup.com/podcast or your favorite place to listen to podcasts.

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