Gain insights from five industry professionals discussing trending topics in hospitality.

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Give An Ovation is the podcast where we interview restaurant owners, operators, and experts, to get their strategies and tactics so that you can deliver a 5-star guest experience. Available on all major podcasting sites.

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Welcome to our celebration of the 250th episode of the Give an Ovation podcast! This week, we’ve reunited with some of our standout guests to form a panel of industry experts:

🎙 Kelly MacPherson, Union Square Hospitality Group

🎙 Shawn P. Walchef, Cali BBQ Media

🎙 David “Rev” Ciancio, Handcraft Burgers and Brew, Branded Hospitality Ventures, and… everywhere else basically

🎙 Geoff Alexander, Wow Bao

🎙 Christopher J. Ramirez, Dog Haus & The Absolute Brands

This episode features more than just a panel of experts discussing ideas. We’re actually out there on the restaurant floor, engaging with our guests, learning, experimenting, and evolving. Join us as we navigate the path between preserving tradition and embracing innovation, the relevance of technology, and the importance of two-way guest feedback.

An episode you won’t want to miss . . .

“I’m not sure if a more powerful lineup has been produced at any event or any trade show . . .

. . . If you would have told me three years ago that I would have had the privilege of being on this call with you five, I would have just like pinched myself because there’s no way that that could have ever happened, and I just feel so blessed.”

-Ovation Founder & CEO, Zack Oates

Some hot topics you need to check out:

-What is the most important aspect of the guest experience: 1:48

-Should restaurateurs place more emphasis on brick-and-mortar or digital channels: 5:22

–Guest experience tactics that elevate BOTH in-person and digital dining experiences: 12:15

-The future of ghost kitchens: 20:54

-A solid piece of advice and an industry ovation: 32:28

Pull up a chair and tune in to this groundbreaking episode of Give An Ovation!

For more, check out our all-star panelists on LinkedIn!

Thanks for reading! Make sure to check out the whole episode, as well as other interviews with restaurant gurus by checking out “Give an Ovation: A Podcast For Restaurants” on ovationup.com/podcast or your favorite place to listen to podcasts.

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