Alex Blum is the Founder and CEO of Relay Delivery. Relay Delivery enables brand to expand their reach while increasing their margins. Alex Blum noticed a major gap in operations for restaurants who relied on their own in-house couriers to make deliveries. Relay offers restaurant owners an easy way to optimize their delivery operations all while regaining control over their businesses output and financial health.
Here are a few highlights from this episode:
Featured Takeaway: When to employ delivery within your company versus using third party delivery
“It depends on volume. For example, I think of Domino’s Pizza or Jimmy John’s because they employ their delivery drivers because they have a boat load of order volume. In those instances, it makes sense because at that scale they can make in-house work. When considering in-house, you need to recognize the large expense it will be for your company, these brands should still outsource.”
What is the most important aspect of the guest experience?
“To me it’s it’s super clear, especially with inflation and prices going up. The most important aspect of the guest experience is trying to keep prices low and affordable. This is something that third-party delivery apps struggle with.”
Who deserves an Ovation in the restaurant industry?
Gig, a restaurant chain started out of New York
“They are always toeing the technological development of delivery within the industry.”