Your guests expect to feel known. This release makes that possible at scale — with AI that sounds like your brand, feedback tied to what guests actually ordered, and real-time insights that go wherever you go.

Let’s take a look at what’s new:

Ovation’s new Brand Voice feature lets operators train the platform’s AI to communicate in their brand’s tone and style — so every message sounds like it came from your team, not a generic chatbot.

Now you can:

• Set custom voice instructions once — applied across Winback, Automated Responses, and Review Replies.
• Maintain a consistent brand experience across every location and every interaction.
• Respond faster at scale without losing the human touch your guests expect.

For the first time, operators can trigger survey questions based on what a guest actually ordered — so your feedback is precise, relevant, and tied to the real guest experience.

Now you can:

• Ask item-specific questions tied to what guests actually ordered (e.g., “How was your cheeseburger?”).
• Collect targeted feedback on new items, LTOs, or underperforming dishes — automatically.
• Get more actionable data without making the survey longer for every guest.

Two new features work together to give operators complete menu visibility: Menu Item Manager consolidates your menu data into one standardized view, and the Menu Item Performance Report connects that data to real guest sentiment.

Now you can:

• Consolidate fragmented menu data into one clean, organized view across locations and POS systems.
• Standardize item names across locations for consistent, reliable reporting.
• See satisfaction scores and feedback trends tied to individual menu items.
• Identify top performers and underperformers across locations at a glance.
• Share item-level insights with culinary and operations teams to drive smarter menu decisions.

The new Mobile Dashboard brings real-time performance metrics into the Ovation mobile app — so operators always know how their restaurants are doing, even when they’re not at a desk.

Now you can:

• Monitor key metrics — Surveys Completed, Satisfaction, Response Rate, Response Time, Customers Saved, and Revenue Saved — from your phone.
• Spot performance changes instantly with trend indicators built right into the view.
• Filter by location for full brand visibility, wherever the day takes you.

Building on the Customers Saved widget on Ovation’s Dashboard, users can now see the Estimated Revenue Saved — quantifying the financial impact of recovered guests.

Now you can:

• Report on recovered guests in dollars, not just headcount.
• Prove the ROI of your team’s time in Ovation with tangible financial proof.
• Track revenue saved over time and spot the impact of performance improvements.

See how Ovation’s Spring 2026 features can work for your brand. Request a demo to learn more.