We have some exciting news.

Ovation has officially partnered with RightWork, the labor optimization platform built for multi-unit restaurants—and it’s already changing the way operators understand and improve their guest experience.

At Ovation, we’ve always believed that guest experience starts with the employee experience. But until now, connecting those two in a clear, actionable way hasn’t always been easy. Operators could see guest feedback, and they could see labor data—but bridging the gap between the two required guesswork.

This partnership changes that.

By integrating Ovation’s real-time guest feedback with RightWork’s labor optimization platform, operators can now see exactly how staffing decisions impact the guest experience. RightWork layers Ovation feedback directly onto intraday staffing charts, giving a clear, visual understanding of when teams were understaffed—and how that showed up in guest reviews.

This means no more assumptions. No more wondering whether a bad shift was caused by staffing levels or individual performance. Operators can now pinpoint exactly what happened, when it happened, and why it mattered.

As one operator shared, this integration opens the door to a deeper level of insight: the ability to identify whether guest complaints stem from staffing gaps or team execution, and to position top performers at the moments that matter most.

The impact goes beyond just fixing problems. This is about optimization—finding the balance between profitability and exceptional service. It’s about knowing when to invest in labor to protect the guest experience, and when to streamline without sacrificing quality.

RightWork’s foundation in data science—combined with Ovation’s real-time feedback—creates a powerful system for smarter decision-making. Together, we’re helping restaurants move from reactive to proactive, from guessing to knowing.

If you’re already an Ovation customer, your Customer Success Manager can walk you through how this integration works and how to start leveraging it in your restaurants today.

We’re incredibly excited about what this partnership means for the future of restaurant operations—and even more excited about what it means for your guests.

Want to hear more? Ovation CEO, Zack Oates, recently recorded an episode with Will Stewart, Founder of RightWork. Listen here!