How to Find Insights in Restaurant Feedback Data
The more feedback channels a restaurant brand adds (reviews, post-visit surveys, comment cards, social mentions, support tickets), the more ...
Why Great Harvest Still Bakes Bread the Hard Way with John Dikos
John Dikos is the CEO of Great Harvest Bread Company, where he is leading the next ...
7 Ways Guest Feedback Improves Restaurant Retention
Guest feedback improves restaurant retention by giving teams the visibility and speed to act before a guest disappears for ...
Why Blaze Pizza Believes Personalization Is the Future of Hospitality with John Owen
John Owen is the CEO of Blaze Pizza, bringing more than 35 years of restaurant leadership ...
How to Convert Third-Party Delivery Guests Into Direct Orders
Quick answer: Restaurants convert third-party delivery guests into direct, first-party customers by asking for feedback instead of asking for ...
Jim Mazany of P.F. Chang’s on Building Memories, Not Just Meals
Jim Mazany is the CEO of P.F. Chang's, bringing more than 35 years of restaurant leadership ...
What 1.58 Million Restaurant Texts Reveal About Winning Back Guests
Quick answer: After analyzing 1.58 million restaurant marketing texts sent in 2024, Ovation found that timing (both day of ...
How This Restaurant CEO Tracks 150 Stores Without Setting Foot in Them
Chris Ives is the CEO and President of Bubbakoo's Burritos, where he combines experience in finance, ...
Why Reputation Management Belongs in Your Restaurant’s Growth Strategy
Restaurant reputation management is the practice of monitoring, responding to, and acting on guest feedback across every review platform ...
The Secret Behind Viral Restaurant Content with Sullivan Finlay
Sullivan Finlay is a comedian, content creator, and former CPA known for his satirical take on ...
