How Fast Restaurants Should Respond to Negative Feedback
Quick answer: Restaurants should respond to negative guest feedback within a few hours, and never later than 24 hours. The ...
Growing Little Greek Without Repeating the Past with Nick Vojnovic
Nick Vojnovic is the president and majority partner of Little Greek Fresh Grill and a third-generation ...
From 20 Dinners a Day to a Texas Institution with Skeeter Miller of County Line
Skeeter Miller is the founder and president of County Line Barbecue, a Texas barbecue institution that ...
Build vs. Buy: The Real Cost of a Homegrown Feedback Tool
TL;DR: Building a restaurant feedback survey takes a weekend. Building a secure, compliant, scalable guest experience platform takes years. ...
Ovation’s Summer 2026 Release
Here's a quick run through of all our new features for Summer 2026 — built around one idea: the ...
Why Blaze Pizza Believes Personalization Is the Future of Hospitality with John Owen
John Owen is the CEO of Blaze Pizza, bringing more than 35 years of restaurant leadership ...
Jim Mazany of P.F. Chang’s on Building Memories, Not Just Meals
Jim Mazany is the CEO of P.F. Chang's, bringing more than 35 years of restaurant leadership ...
How Toastique Turned Healthy Eating Into a Daily Habit with Brianna Keefe
Brianna Keefe is the founder of Toastique, a health-focused restaurant concept she launched at age 24 ...
What 32 Restaurant Leaders Are Actually Doing With AI
We Asked 32 Restaurant Leaders One Question About AI. Here's What They Said. What restaurant leaders are actually ...
How to Find Insights in Restaurant Feedback Data
The more feedback channels a restaurant brand adds (reviews, post-visit surveys, comment cards, social mentions, support tickets), the more ...
