Real-time Chat with Winback

Connect in Seconds.

Use Winback on desktop or mobile to chat with guests who leave feedback. It’s quick – respond in 2 clicks with AI-suggested responses, and save more guests by including offers.

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CUSTOM QUESTIONS

The right question, to the right guest, at the right time.

The #1 Guest Feedback Platform just got better!

Ovation is known for gaining real-time guest feedback that drives revenue for restaurants. Now you can unlock deeper insights, and get the data you need to improve your restaurant while delighting your guests.

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POWERING FAST-GROWING BRANDS

Respond in Real-time

Any guest who rates their experience as less than 5-stars will be asked to privately share more about their experience. Managers can respond in real-time on mobile or desktop, starting an SMS conversation with the guest.

Respond in 2 Clicks with AI

Save time and click the Suggested Response icon to generate a unique, suggested response using AI based on the customer’s history, the brand voice, best practices to recover that guest, and the specific feedback.

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THE RIGHT PERSON

Choose who should take the survey

Long surveys that are irrelevant to a guest’s experience, their location, or even the source in which they ordered by is…well, plain out annoying.

Ovation enables you to communicate with guests based on where they are located, how they ordered and the experience they had.

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Bring Guests Back with Offers

Win back guests by attaching discounts or other offers that you create. Guests can redeem them as easily as you can send them.

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THE RIGHT QUESTION

Improve your follow-up to gain more insight

Take a data-driven approach to asking follow-up questions. Each set of questions that customers see are tailored to them based on their personal experience. Restaurants are able to hyper-target which questions are seen by which guests based on their experience with the restaurant.

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Easily Coordinate with The Team

Don’t have time to handle a Winback conversation, or you want a specific team member to handle it? Simply tag them using an Internal Note to send them a private alert.

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Responding is Easier Than You Think

You can respond however you’d like. These are some popular options:

One Person Responds

“I start my day responding to our Ovation feedback. In 5 minutes I’m able to get through our 30 locations. Adding some quote here so that it’s the same size”

Forrest Nettles, Groucho's Deli
Ovation Responds

“Ovation has been a godsend. They helped free our team up from being in the weeds responding to important, but time consuming messages.”

Gregorys LogoGary Barnes, Gregorys Coffee
Managers Respond
“Our managers love it! They can respond in a minute and get on with what they’re doing. I don’t have to think about it, but I can always check in.”
Jamie Greer, Sticky's

Winback is Just The Start

Any guest who rates their experience as less than 5-stars will be asked to privately share more about their experience. Managers can respond in real-time on mobile or desktop, starting an SMS conversation with the guest.

Boost Retention with Text Marketing

Learn more

Dig Deeper with Custom Questions

Save Time with Review Response Services

Catch Every Call with Call-to-Text

Get Started with Custom Questions

Our team will be reaching out to you within 1 business day!

THE RIGHT TIME

Catch your guests at the right time

Customers are asked the “digital table touch” question to surface and resolve concerns in the moment. 24 hours later, our system uses their original survey to identify which follow-up questions apply to that customer. Their responses are saved and displayed in reports on the Ovation dashboard.

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