CUSTOM QUESTIONS
The right question, to the right guest, at the right time.
The #1 Guest Feedback Platform just got better!
Ovation is known for gaining real-time guest feedback that drives revenue for restaurants. Now you can unlock deeper insights, and get the data you need to improve your restaurant while delighting your guests.
POWERING FAST-GROWING BRANDS
Respond in Real-time
Any guest who rates their experience as less than 5-stars will be asked to privately share more about their experience. Managers can respond in real-time on mobile or desktop, starting an SMS conversation with the guest.
THE RIGHT PERSON
Choose who should take the survey
Long surveys that are irrelevant to a guest’s experience, their location, or even the source in which they ordered by is…well, plain out annoying.
Ovation enables you to communicate with guests based on where they are located, how they ordered and the experience they had.
THE RIGHT QUESTION
Improve your follow-up to gain more insight
Take a data-driven approach to asking follow-up questions. Each set of questions that customers see are tailored to them based on their personal experience. Restaurants are able to hyper-target which questions are seen by which guests based on their experience with the restaurant.
Responding is Easier Than You Think
You can respond however you’d like. These are some popular options:
Winback is Just The Start
Any guest who rates their experience as less than 5-stars will be asked to privately share more about their experience. Managers can respond in real-time on mobile or desktop, starting an SMS conversation with the guest.
Boost Retention with Text Marketing
Learn more
Dig Deeper with Custom Questions
Save Time with Review Response Services
Catch Every Call with Call-to-Text
THE RIGHT TIME
Catch your guests at the right time
Customers are asked the “digital table touch” question to surface and resolve concerns in the moment. 24 hours later, our system uses their original survey to identify which follow-up questions apply to that customer. Their responses are saved and displayed in reports on the Ovation dashboard.