“Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions. Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need.”
Dir of Marketing, Basecamp Franchise (200 location chain)
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POWERING SOME OF THE FASTEST-GROWING RESTAURANTS
Guest Feedback and Reviews All in One Place
Gather customer data for all locations regardless of how they customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current methods.
“Ovation allows us to talk directly, nimbly and cost effectively to our customers on a platform they prefer to engage and more importantly transact on.”
Paul Cryer – Sweeto Burrito
Easily and Instantly Resolve Concerns
Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.
“Because of Ovation’s seamlessly integrated process, we have tens of thousands of people in our database. People that we are now able to talk to, gain insights from, and market to.”
Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.
“Holy ****, it worked! In just one location we got 16 new 5-star Google reviews TODAY, all from Ovation. Plus 14 pieces of thoughtful feedback that we wouldn’t have gotten otherwise.”
Andrew L. – Biddy O’Malleys
Some Of Our Case Studies
Real companies just like yours. Real results just like you want.
Driving revenue and improving their business with ease.
A huge jump in their searches for pizza joint with a secret weapon.
Finding a tool to connect with their customers to provide “more than a meal”.