FREE eBook: Table for 10
Ten Restaurant Technologies Collaborating to Help You Thrive in an Era of Uncertainty
By, Kelly MacPherson with 10 Restaurant Tech Execs
Kelly MacPherson (Former CIO of Burger King, Popeyes, Tim Hortons) interviews ten top restaurant technology executives to gain insight and best practices for transforming your restaurant in this era of uncertainty.
Gain FREE access to 50+ pages of easy-to-implement technology strategy, 9+ hours of video content, and a framework to rethink your restaurant.
In collaboration with
In collaboration with
Meet Kelly Macpherson
MacPherson is the former Chief Information Officer for Burger King, Popeyes and Tim Hortons, and has held technology leadership positions for prominent global brands such as Abercrombie and Fitch, MICROS, Planet Hollywood, and Hard Rock Cafe.
MacPherson pioneered guest receipt surveys, has successfully innovated technology through two major economic downturns, and looks forward to using her experience to guide brands through the “new normal.”
Chapter 1 – Recruiting & Hiring
HigherMe, leading expert in recruiting and hiring, Derek Williamson gives pointers on how to leverage technology to better attract and retain talent. He also discusses interviewing best practices and gaps in the current processes of today.
Chapter 2 – Shift & Labor Management
7Shifts, leading expert in shift & labor management, Jordan Boesch focuses this chapter on covering the challenge with “scheduling based on gut and excel” and how the right labor management and analytics can drive real business outcomes and improve staff engagement.
Chapter 3 – Routine Management
JOLT, leading experts in routine management, Bob Gibson and Jeff Pinc, will talk about the benefits of automation and data to ensure accountability and best practices for “avoiding surprises.”
Chapter 4 – Security & Loss Prevention
Savi, leading expert in security and loss prevention, Brock Weeks, talks about leveraging surveillance camera technology and data to drive real impact to the bottom line.
Chapter 5 – Inventory & Order Management
xtraCHEF, leading expert in inventory and order management, Andy Schwartz discusses how technology and data can optimize inventory and better control food cost.
Chapter 6 – 3rd-Party Consolidation
Your Fare, leading expert, Chris Monk, in 3rd-party consolidation here to discuss the importance of maintaining a presence in the 3rd-party marketplaces and how technology can improve operational efficiencies and execution.
Chapter 7 – Online Ordering
Lunchbox, Sarah Kabakoff, focused on digital online ordering and its critical importance in these times. She will share her perspectives on technology, industry trends, and how to have a strong digital presence, as well.
Chapter 8 – Marketing
Branded Strategic Hospitality, David “Rev” Ciancio, on digital “hospitality” to share best practices for developing a comprehensive digital marketing plan, industry trends and success criteria for selecting (and deselecting) technology.
Chapter 9 – Guest Feedback
Ovation, Zack Oates, emphasizes the importance of real-time guest feedback, both in restaurant and off-premise channels. Sharing his perspective on industry trends, best practices, and insights into how technology can enable a better guest experience that actually drives profits.
Chapter 10 – Data Aggregation & Analytics
Ingest, Kenneth Kuo, explains how understanding technology can deliver operational insights to help your restaurant become more profitable. Further, he will share industry challenges, new trends, and how to avoid the pitfalls of traditional business intelligence (BI) strategies.