We’ll respond for you.

Responding to feedback takes time, but it doesn’t have to.

Let us help! Our team of trained experts will respond to your private feedback and public reviews in your brand’s voice, saving you time.

get started

We will respond for you!

Responding to feedback takes time, but it doesn’t have to.

Let us help! Our team of trained experts will respond to your private feedback and public reviews in your brand’s voice, saving you time.

Get Started

“Ovation has been a godsend. They helped free our team up from being in the weeds responding to important, but time consuming messages – allowing us to act strategically and implement change quickly.”

Gregorys Logo

Gary Barnes

Gregorys Coffee

“I take a lot of pride in my brand’s voice and online presence, and the Ovation team has delivered! They’ve been quick and professional – saving me hours of time while creating a great guest experience.”

Rev Ciancio

Handcraft Burgers and Brew

Did you know?

Replying to a negative review gives you a 1-in-3 chance that the customer will update their review with a higher star rating or revised review.

Get Started

“Ovation has been a godsend. They helped free our team up from being in the weeds responding to important, but time consuming messages – allowing us to act strategically and implement change quickly.”

Gregorys Logo

Gary Barnes

Gregorys Coffee

“I take a lot of pride in my brand’s voice and online presence, and the Ovation team has delivered! They’ve been quick and professional – saving me hours of time while creating a great guest experience.”

Rev Ciancio

Handcraft Burgers and Brew

Did you know?

Replying to a negative review gives you a 1-in-3 chance that the customer will update their review with a higher star rating or revised review.

Get started

Responding is important.

If you’re not, you’re missing out on guest recovery opportunities, SEO improvements, and chances to help your guests feel heard. But it can also be time consuming and difficult to know what to say.

To help, we’ve taken the lessons we’ve learned from analyzing millions of pieces of feedback and built a team to take the whole process off your plate.

Responding is important.

If you’re not, you’re missing out on guest recovery opportunities, SEO improvements, and guest expectations. But it can also be time consuming and difficult to know what to say.

To help, we’ve taken the lessons we’ve learned from analyzing millions of pieces of feedback and built a team to take the whole process off your plate.

Your brand, your voice.

After a detailed brand-voice session, we’ll set up rules to respond for you, as you. Choose if you want us to respond to your Ovation Winback conversations, online reviews on sites like Google.

Within days from setup we will be using our feedback expertise to save you time and effort – all at a fraction of the price of other internal or external options.

Your brand, your voice.

After a detailed brand-voice session, we’ll set up rules to respond for you, as you. Choose if you want us to respond to Winback, online reviews, or both.

Within days from setup we will be using our feedback expertise to save you time and effort – all at a fraction of the price you’ll find elsewhere.

Pricing

*Multi-location discounts starting at 4 locations.

Ovation Winback OR Public Review Response

$100 per location, billed monthly.

Ovation Winback AND Public Review Response

$150 per location, billed monthly.

Did you know?

78% of consumers say that seeing management personally respond to their online review makes them believe that the business cares more about them. 

Get started

Did you know?

78% of consumers say that seeing management personally respond to their online review makes them believe that the business cares more about them. 

Get Started

Pricing

*Multi-location discounts starting at 4 locations.

Winback OR Review Response

$99.99 per location, billed monthly.

Winback AND Review Response

$149.99 per location, billed monthly.

Get Started

FAQ’s

We respond within 2 business days to all public reviews containing feedback.

On average we respond to Ovation Winback conversations within 30 minutes. 7 AM – 7 PM ET Mon-Fri.

Google, Facebook, Tripadvisor, DoorDash, Uber Eats, and Grubhub.