POWERING SOME OF THE FASTEST-GROWING RESTAURANTS
Why restaurants love Ovation
“We’re getting 20-30x the feedback that we got by long surveys or secret shoppers. We have learned a lot more about what’s actually happening in our restaurants.”
Fred Glick, Amergent Hospitality“We’ve seen a tremendous uptick in the number of five-star reviews that are being published. But more than that, our operations people are like, ‘This is the best tool we’ve ever seen!'”
Justin Egan, Craveworthy Brands“Ovation is the most innovative guest feedback tool I’ve seen in the hospitality industry.”
Kelly MacPherson, Former CIO, Burger King, Popeyes, Tim Hortons“We’re stoked about Ovation. It gets us right into the conversation with our customer in the most real-time possible. That is something that is phenomenal!”
CJ Ramirez, Dog Haus“It’s really cool when you see that you can actually Win back a guest and that they just appreciate that we answered so quickly. Some people are shocked!”
Jamie Greer, Sticky's Finger Joint“There is nothing more valuable in our repertoire than the information we get from Ovation. The Insights platform is a game changer that helps you identify what’s going on early.”
Bob Andersen, The Great Greek Mediterranean Grill“The number one thing in tech is ease-of-use. What the Ovation team has built is quite amazing…the texting is so much easier than email.”
Akash Kapoor, Curry Up Now“Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need. Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions.”
Amy L, DOM, Basecamp Franchise (200 locations)“Finally a feedback tool that actually works! Ovation has been absolutely critical to our success from day 1. If you can imagine receipt surveys working, that’s Ovation. It is by far, the easiest and most effective way to get feedback from your guests.”
Scott Porter, San Diablo Artisan Churros“What’s really amazing is the fact that I can deal with all of the little things I would never see if I’m not there. I’ll be able to actually directly talk to them. That is huge, because I do care. “
Christine Staley, Magic City Hoagies
REAL-TIME FEEDBACK
Guest Feedback and Reviews All in One Place
Gather customer data for all locations regardless of how customers interact with your brand, i.e. 3rd party delivery, online ordering etc.. Effortlessly measure satisfaction 18x more effectively than current methods.
“Ovation allows us to talk directly, nimbly and cost effectively to our customers on a platform they prefer to engage and more importantly transact on.”
Paul Cryer – Sweeto Burrito
WINBACK GUESTS
Easily and Instantly Resolve Concerns
Ovation’s customer chat platform enables your team to instantly engage with guests in the moment to resolve concerns and win them back. Delight your customers with immediate communication. 16x better at customer conversations than online reviews.
“Because of Ovation’s seamlessly integrated process, we have tens of thousands of people in our database. People that we are now able to talk to, gain insights from, and market to.”
Scott Porter – Owner, San Diablo Churros
DISCOVERING TRENDS WITH SENTIMENT
Discovering Trends to Improve and Drive Retention
Leverage our machine learning algorithms to understand what improvement can be made on- and off-premises. Gain intelligent insights about your individual customers so marketing can target them based on their behavioral characteristics.
“Holy ****, it worked! In just one location we got 16 new 5-star Google reviews TODAY, all from Ovation. Plus 14 pieces of thoughtful feedback that we wouldn’t have gotten otherwise.”
Andrew L. – Biddy O’Malleys
DEEPER INSIGHTS
Improve your follow-up to gain more insight
We take a data-driven approach to asking follow-up questions. Each set of questions that customers see are tailored to them based on their personal experience. Restaurants are able to hyper-target which questions are seen by which guests based on their experience with the restaurant. A Digital Table Touch™.
“The first time we checked our custom question responses we were surprised to see so many replies from our most satisfied customers. We could clearly see themes from their comments that helped us know which products were missing from our menu and how we need to improve.”
Bill Crawford – Owner, Righteous Slice
Some Of Our Case Studies
Real companies just like yours. Real results just like you want.
Find out how they used Ovation to shock customers with their responsive feedback in only a few months.
Learn more about their switch from long-form surveys to building long-lasting guest relationships with Ovation.
HEAR FROM RESTAURANT EXPERTS
Give an Ovation
Give An Ovation is the number one resource for ad-free, bite-sized interviews with restaurant experts. For advice on how to build your brand, improve operations and drive more revenue, SUBSCRIBE! Available on all major podcasting sites.
