Instant Feedback for Online Orders

40% of online orders have issues.

Get to your customers before Yelp does.

Brands that love us

"Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions. Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need."

Amy L.

Dir of Marketing, Basecamp Franchise (200 location chain)


25% Completion Rate

Get hundreds of customers to complete a survey every month through an integration.


15 Min setup

Easy peasy. We have the system set up so you hop on a call and we can get your Olo or other online ordering set up.

In-store Orders too!

Using our in-store solutions, as your guests come back, you can collect their info and comments as well.

4x more 5-star reviews

Because we get all the happy people to share online, more 5-stars are coming your way.

Step 1: Use integrations and Ovation’s tools to measure guest experience

With our Olo integration, guests automatically recieve a text asking about their experience. With others, they scan a QR code or text in. 

  • Easy for customer
  • Effortless for you
  • Collect more guest data

Step 2: Make it right if 🙁 and get more reviews if 🙂

We do all the hard lifting. If the guest is happy, they leave reviews publically. If not, you click 3 buttons and send them a personalized text.

  • No downloads for customer
  • 98% automated for you
  • Winback 16x more customers

Step 3: See all of the public and private feedback in one place

Instantly see what is going well and what needs to be improved. You can also set up text campaigns to get your customers back!

  • Hours of digging down to minutes
  • Drive revenue automatically
  • Find the areas to improve

“I don’t know what the ‘new normal’ will be, but customer service is always king. Ovation is key in enabling us to improve and understand our customers.”

Paul Cryer – COO, Sweeto Burrito 

“Because of Ovation’s seamlessly integrated process, we have tens of thousands of people in our database. People that we are now able to talk to, gain insights from, and market to.”

Scott Porter – Owner, San Diablo Churros

“Holy ****, it worked! In just one location we got 16 new 5-star Google reviews TODAY, all from Ovation. Plus 14 pieces of thoughtful feedback that we wouldn’t have gotten otherwise.”

Andrew L. – Biddy O’Malleys 

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