Instant Feedback for Online Orders
40% of online orders have issues.
Get to your customers before Yelp does.
Brands that love us
"Every once in a while you make a single decision that changes everything for the better. That is Ovation. We are able to connect personally with the customer and find real solutions. Our customer experience has improved across the board and revenue is up! Ovation is just the partner we need."
25% Completion Rate
Get hundreds of customers to complete a survey every month through an integration.
15 Min setup
Easy peasy. We have the system set up so you hop on a call and we can get your Olo or other online ordering set up.
In-store Orders too!
Using our in-store solutions, as your guests come back, you can collect their info and comments as well.
4x more 5-star reviews
Because we get all the happy people to share online, more 5-stars are coming your way.
Step 1: Use integrations and Ovation’s tools to measure guest experience
With our Olo integration, guests automatically recieve a text asking about their experience. With others, they scan a QR code or text in.
- Easy for customer
- Effortless for you
- Collect more guest data
Step 2: Make it right if 🙁 and get more reviews if 🙂
We do all the hard lifting. If the guest is happy, they leave reviews publically. If not, you click 3 buttons and send them a personalized text.
- No downloads for customer
- 98% automated for you
- Winback 16x more customers
Step 3: See all of the public and private feedback in one place
Instantly see what is going well and what needs to be improved. You can also set up text campaigns to get your customers back!
- Hours of digging down to minutes
- Drive revenue automatically
- Find the areas to improve