Dustin Mares is the Co-Founder of Meal Outpost, a pioneer in developing the virtual table touch. Meal Outpost enables restaurants and staff to create an additional revenue stream by licensing existing brands from an established brick-and-mortars. Tune in to hear Dustin Mares insights to the ever-changing virtual landscape of restaurants!
Here are a few highlights from this episode:
What is the most important aspect of the guest experience?
“Meeting the customer where they are. The term digital hospitality has really come to be defined as meeting the customer where they are. To begin, you have to segment out and dial into who your customer is and get an understanding of their attributes and behaviors.”
What are some successful tactics you’ve seen or tried lately?
Upping your QR game.
Who deserves an Ovation in the restaurant industry?
Mike Wallace, Perfect Company
“For their ability to reduce waste and increase speed of service.”