The first question is always the same: “How was your experience?”
Short. Simple. To the point. We don’t lead the witness with 40 questions hoping we asked the right one.
If they give 5 stars, they’ll be asked to drive revenue for your locations by doing things like buy a gift card, leave a review, schedule a catering order, etc.
If they give 1-4 stars, they’ll be asked for more details and entered into a private conversation with management.